Complaint Review: Doxy Lingerie - Kalamazoo Missouri

Joelle, I feel for you, as I experienced a similar problem with Jennifer Lutke, the owner of the Doxy Lingerie website (I just posted my harassing experience). She must know there is a serious problem with her company when people all over North America are saying the same thing-that she operates a dishonest business,and consumers aren't getting what they order when she promises to send it out. As she has threatened several people with lawsuits (she pulled the "my husband is a lawyer" line on me), my recommendation to safeguard yourself (and all her future victims), is to DOCUMENT all correspondences b/w you and her, and to use websites like this one and others as a forum to tell your story (so hopefully this doesn't happen to others). As well, stick with the more reputable companies (there's TONS of lingerie websites out there), and beware when there's no direct phone number! I know you're reading this Jennifer , and I hope you'll one day see that what goes around, comes around.

Dear Jen, In response to your rebuttal that my costume was never claimed at customs... for starters I do not pick up my mail at customs, I pick it up from my local post office and every time I checked with them they had nothing for me. I spent the last 2 weeks emailing your company repeatedly to inquire about my costume, and nobody emailed me back to say that it had been returned until I put a complaint on this site. I seems a little convenient after all these weeks of getting nowhere that all of the sudden you decide to tell me that my costume was returned to you. Couldn't we all have saved ourselves a lot of trouble if you'd just emailed me that information weeks ago? As far as your threat of legal action goes, perhaps instead you could offer an apology to me and all the other people that sat around waiting for your company to send us costumes that we ordered and paid for, but never received. We are all now scrambling to find costumes for the 28th and 29th (which is this weekend when the adults go out dressed up....D-Naples in Florida). I think it is a shame that your company ignores it's customers, and then blames them when they are upset because you never informed them about what was going on!

Dear Jen, In response to your rebuttal that my costume was never claimed at customs... for starters I do not pick up my mail at customs, I pick it up from my local post office and every time I checked with them they had nothing for me. I spent the last 2 weeks emailing your company repeatedly to inquire about my costume, and nobody emailed me back to say that it had been returned until I put a complaint on this site. I seems a little convenient after all these weeks of getting nowhere that all of the sudden you decide to tell me that my costume was returned to you. Couldn't we all have saved ourselves a lot of trouble if you'd just emailed me that information weeks ago? As far as your threat of legal action goes, perhaps instead you could offer an apology to me and all the other people that sat around waiting for your company to send us costumes that we ordered and paid for, but never received. We are all now scrambling to find costumes for the 28th and 29th (which is this weekend when the adults go out dressed up....D-Naples in Florida). I think it is a shame that your company ignores it's customers, and then blames them when they are upset because you never informed them about what was going on!

You twit! You can't take "legal action" against anyone here for posting their complaints and/or opinions.

Since when is Halloween on October 28th?

Your order was returned to us stating that you never claimed the package from customs. We have refunded your credit card. This was unneccessary and I expect to see it removed before we take legal action. Thank you.