Jennifer
Kalamazoo,#2REBUTTAL Owner of company
Sat, September 30, 2006
As we stated in a prior email to you this morning, I deeply apologize for the confusion with this order. I wish I had a reasonable explanation, but I can only think that perhaps we lost your paperwork in the shuffle. We issued you an immediate refund today, per your request, and our sincerest apologies for the mistake on our part with your order. Customer Support