Complaint Review: Dr. Gabriel Chiu Beverly Hills Plastic Surgery BHPS Spa TRUSTED BUSINESS | Ripoff Report Verified™…businesses you can trust. Classic modern Chanel-inspired facility is comprised of sensational SkinCeuticals lounge private VIP reception and luxurious state-of-the-art consultative treatment rooms. Offering full-spectrum beauty treatments from customized facials to mommy makeover procedures. - Beverly Hills California

REVIEW UPDATE: November 21 2017: Dr. Gabriel Chiu - Beverly Hills Plastic Surgery remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Dr. Gabriel Chiu - Beverly Hills Plastic Surgery is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Dr. Gabriel Chiu - Beverly Hills Plastic Surgery has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, Dr. Gabriel Chiu - Beverly Hills Plastic Surgery has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Dr. Gabriel Chiu - Beverly Hills Plastic Surgery remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected].

Ripoff Report Verified™ REVIEW:

EDitor’s UPDATE: Positive rating and recognition has been given to Beverly Hills Plastic Surgery for its commitment to excellence in customer service.

Ripoff Report’s discussions with BHPS have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. BHPS listens carefully to client concerns and encourages open communications throughout patient’s surgical and non-surgical experiences.

Dr. Chiu informs us that his passion is to transform people lives for the better. He was blessed with surgical skills and an eye for aesthetics, and looks forward to changing lives for the better each day. He is committed to providing patients’ with the best in education, surgical techniques and technology, highest standards of care pre and post-operatively, and to ensure all patients with a safe and enjoyable surgical experience.



Beverly Hills Plastic Surgery / Statement from the owner:

"I wake up each morning feeling blessed to be able to help others through the talents and skills God has given me. Aesthetic surgery is my passion. I love that I am able to make a difference in patients’ lives. Helping a patient feel better about him or herself, bringing out a patient’s inner beauty, and giving patients self-confidence are what motivate me to continue to do what I do. The happiness and smiles of my patients fuel my drive. I am committed to providing a safe and enjoyable environment for patients, as well as to delivering the unparalleled surgical results they expect. I hold myself to the highest standards in providing excellence in patient care, in always listening to and respecting patient’s needs and to living life as an upstanding human being. I am first a doctor, then a surgeon. I care immensely about each and every patient, and am always available for my patients.”



STATED IMPROVEMENTS FROM BHPS.

Their new policy is to always contact all customers to gather valuable feedback so that they can continue to adapt and deliver the best customer service possible. They are willing to go beyond the call of good customer service and do what it takes to make things right with their customers.

“We have an open door policy, and encourage frequent and open communications. We value our patients’ feedback and are grateful for the thousands of positive reviews on patient experience at our practice, and happiness with surgical results. We frequently interact with our patients post-surgically and diligently monitor patient recovery process. Because of our attention to patient care and needs, we have been voted Best of Spa in LA, Top Plastic Surgeon in LA, and awarded with Patients’ Choice Award for the 5 year in a row. We are humbled by such recognitions, and strive to continue to be the gold standard in plastic surgery.”

“We have one of the most frequent post-operative, follow up schedules in the plastic surgery community. The doctor sees all patients himself for numerous follow up appointments. We also are known to be extremely accessible. Patients have the doctor’s cell phone number, home number, direct line at office, in addition to patient care coordinators’ direct lines and cell phone numbers.”



Testimonials from physicians who have worked with Dr. Chiu and Beverly Hills Plastic Surgery:

"I have known Dr. Chiu for more than 10 years, and from 2003 to 2005 we worked for the same specialty group. During this time, I personally observed his clinical and surgical skills. He is highly respected by our peers and patients for his technical and artistic ability. He also has a deep respect for our surgical practice. He often attends meetings, above and beyond what is needed for CME requirements, in order to stay abreast with the latest changes in our profession. Although we no longer work for the same surgical group, I still maintain a robust academic relationship with him, and we consult each other for suggestions and advice on different topics involving plastic surgery. He has proven himself to be an outstanding and caring surgeon, and I recommend him to you without reservation.” – Dr. Howard Hu, plastic surgeon

“I have known him for 9 years and have worked with him for 4. I have worked with him in the operating room as well as in patient care. I have found him to be of superior knowledge in his field of plastic surgery. He is excellent in the operating room where his technique is wonderful and his care of patients superb. Lastly, he is wonderful with his patients, who love him.” – Dr. Richard Hodnett, plastic surgeon

“His clinical acumen and bedside manners are admirable. He has proven to be an excellent source of information and I frequently find myself adopting his recommendations. Judging by the number of his referrals, his treatment plans more than satisfy his patients’ needs. His surgical habits are as meticulous as one would hope for. He organizes a sound surgical plan but his the flexibility to adjust to any situation that may arise. He is efficient with his time, yet is artistic to his patients’ individual needs. He has always shown himself to be ethically responsible and upstanding. He cares very much for his patients. I have always known him to look out for his patients’ welfare and health above any personal gain. He exemplifies the spirit of professionalism and care. I am proud to call him a colleague and recommend him to you without reservation.” – Dr. Paymon Simoni, plastic surgeon

“He is an excellent surgeon and physician. He is one of the most meticulous surgeons I have ever worked with, and is well-respected by his medical peers, nurses, and operating room personnel who have had the pleasure of working with or for him. His attentiveness, skill, professional integrity, and patient care is commendable and consistent throughout the entire surgery process and I will continue to recommend my patients, friends, and family to him without reservation.” – Dr. Paul Nassif, facial plastic surgeon



The information provided in this report below is based on comments made by Christine Chiu during an on-site inspection held by a third party verification company with no biases toward Beverly Hills Plastic Surgery, Inc.

Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

In order to provide great customer care for patients, Beverly Hills Plastic Surgery offers customer service that is provided by Client Services Coordinators who are specifically assigned to each patient for the entirety of their relationship with the office. Christine Chiu stated that, “All aspects of the anonymous complaint made against us appear to be unfounded, false, and without merit.”

Their Client Services Coordinators consult individuals about their pretreatment process and are also responsible for following up with clients after treatment to ensure that the clients’ healing continues as expected.

After complaints were made about them on Ripoff Report, their office staff still continues to provide excellent service to each and every customer and client.

When asked to describe their standard practices for resolving customer complaints Mrs. Chiu explained, “Each client is provided with the office phone, mobile phone, and home phone number for their surgeon, as well as for their Client Services Coordinator. Any issues are addressed immediately and if immediate action is not possible, then the issues are addressed as soon as reasonably possible at the client’s 100% convenience. For example, if a client sends a text message or calls at 1:00 am the surgeon and the Client Services Coordinator will both respond within a few minutes, if not sooner.”

Their process for advising treatment plans for patients is a one-on-one process handled by the surgeon, as well as the Client Services Coordinator.

Beverly Hills Plastic Surgery, Inc. maintains that complaints made about them on Ripoff Report are false. For example, one of the anonymous complaints stated that the client was happy to know the office could remain in business because of the other surgeons in the practice. However, they only have one physician/surgeon in their office.

During the onsite interview Mrs. Chiu was asked about a complaint that was made by a patient that did not feel as though they received accurate and complete consultation before and after treatments: “The anonymous complaint is based on vague and untrue information which does not reflect the experience of any patient ever seen by our office.

With over 15,000 successful procedures performed on just as many clients, there have only been complaints by less than 1/10th of 1%, which is effectively less than 10 patients in the very long history of the office’s practice. In each one of those cases, the office bent over backwards to make sure that any and all issues were eventually resolved to the final satisfaction of those clients.”

All patients are advised accordingly in an open, honest and ethical manner, especially when handling a situation where a client is looking for a procedure to be done that, in the physician’s professional opinion, is not an area of concern for their current state.

Their company has taken the filing of this apparently false complaint as a real “gut punch.” Customer service has always been their top priority and it remains so at this time as they move forward.



Testimonials from REAL patients of Beverly Hills Plastic Surgery:

Dr. Gabriel Chiu, Beverly Hills Plastic Surgery website to see handwritten copies of testimonials.

"I went to him for a consultation to discuss my right hip area and was very impressed with him. He is very professional and courteous. I never felt uncomfortable or rushed in anyway. He took the time to answer all my questions and concerns. I will be referring all my friends and family to him."
Diana

"Words cannot describe how amazing my whole experience with him has been. I couldn’t be more satisfied with the treatment I received by him and his staff. Keep up the terrific work and I’ll be sure to keep telling everyone I know to come see you!"
Sandra

"I am so thankful to have found such a fabulous surgeon! Thank you for making everything so simple and always making me feel comfortable. Take care. "
S.S.

"When I first met him for my consultation I had many concerns and was a little intimidated by the whole surgery process. After talking with him however I became less anxious and was given a lot of information I needed. I’m so glad I went to him. I love my results my breasts are perfectly proportional to my body. Thanks for your advice!"
Veronica

"He is a great doctor and treats you more like a friend than a patient. He is so honest and caring. All my questions were answered and I never felt like any question was less important than the other. I will be recommending him to anyone I know who is interested in plastic surgery."
Y.S.

"He did my tummy tuck and I would highly recommend him for any cosmetic procedure. Him and his staff are amazing and make the entire experience as comfortable as possible. I love my results and couldn’t be happier!"
K.R.

"He is a true artist I am so happy to be one of his masterpieces!"
Kelly

"After hearing so many plastic surgery nightmares I was very hesitant to go into my consultation. I had done lots of research on doctors and looked at many before and after galleries at home. His work really stood out the most to me and I decided to go see him. I was still a little nervous but after talking with him all my fears were taken away. The way he talks about everything is so informative and honest. He doesn’t give you unrealistic expectations and helps you understand exactly what you need to know is best for you. I was worried about my recovery and if I would be able to take care of my kids after. My recovery went better than I thought and I had very little pain. Everything turned out so good thank you!"
Gina

"After having four children I never thought I would be happy with the way I looked ever again! After meeting with him I regained hope of feeling beautiful again. He talked with me about all my options and gave me all the information I needed. My husband and I agreed with everything he proposed and my results turned out amazing! I can’t believe how great I look! My husband is very happy also mostly because I am so happy. Thank you so much!"
F.J.



BHPS recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report’s Investigation BHPS has made organizational improvements allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our investigation, which included discussions with the owner, management team, staff, and current and past patients, Ripoff Report is convinced that BHPS is committed to quality delivery of services resulting in total client satisfaction.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

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