Complaint Review: Dr. Jonathan Donath Joint Effort Chiropractic Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Joint Effort Chiropractic & Westchester Spinal decompression Center is truly dedicated to giving the best care and patient satisfaction possible. Dr. Donath who has been in private practice in White Plains for the past ten years is renowned as a top expert in the field of Non-Surgical Spinal Decompression Therapy. - White Plains New York

REVIEW UPDATE: May 17, 2018: Dr. Jonathan Donath Joint Effort Chiropractic remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Dr. Jonathan Donath Joint Effort Chiropractic is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Dr. Jonathan Donath Joint Effort Chiropractic has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, Dr. Jonathan Donath Joint Effort Chiropractic has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Dr. Jonathan Donath Joint Effort Chiropractic remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected].

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Dr. Jonathan Donath - Joint Effort Chiropractic for its full commitment to quality customer service.

Ripoff Report's discussions with Joint Effort Chiropractic & Westchester Spinal Decompression Center have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Joint Effort Chiropractic & Westchester Spinal Decompression Center listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "I was diagnosed with a large herniated disc and spinal stenosis.

I tried various treatments including acupuncture and epidurals but these provided only temporary relief. I was taking medication daily and seriously considering surgery.

While googling for more information on stenosis, I came across Dr. Donath's ad for spinal decompression therapy. The decision to call and come in for a consultation turned out to be life changing. After a series of treatments I am pain free Dr. Donath and his staff are very professional and caring." -AnnMarie H. Peekskill, NY

Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Dr. Jonathan Donath during an onsite inspection held by a third party verification company with no biases towards Joint Effort Chiropractic.

Joint Effort Chiropractic is a chiropractic office that treats patients with pain. Dr. Jonathan Donath stated the following about his practice, "we feel that we are really good at getting people out of pain as fast as possible. We put a special emphasis— because chiropractic sometimes gets the bad knock that they try to see patients for more often, or longer, or see them forever— we’re actually purposely trying to get people to feel better as fast as possible. We discharge patients once they’re better. We get them out of pain, we show them exercises, we rehab them, and hopefully discharge them— that’s the goal for every patient, not to keep them forever." This is not the standard mentally for most chiropractic offices and they pride themselves on fast results, and customer satisfaction.

Leads for Joint Effort Chiropractic are primarily obtained through referrals by medical doctors or patients. Dr. Donath went on to explain the services process for patients, "Patients come in in pain. They want to get out of pain and we try to provide the best service possible." He further explained that he and his partner Dr. Marshall are trained in a lot of different techniques that give their practice an advantage, "we have better technology than most chiropractic offices. There are hundreds of testimonials we have on the Internet...you’ll see that what they consistently say is how much we care about our patients, how well-cared for they feel... Whether it means calling them on the weekends or being available— whatever it is, we go the extra mile."





CUSTOMER CARE & COMPLAINT RESOLUTION – JOINT EFFORT CHIROPRACTIC

When asked to comment on complaints posted on Ripoff Report's website Dr. Donath stated the comments were made by a patient who made the same comments about his dermatologist and dentist. The comments that he made were false and made two years after his initial treatment. In order to assure future and current clients, Dr. Donath stated the following, "both myself and the other doctor are board-certified chiropractors. I graduated valedictorian— I was the top of my class— and I also graduated summa c*m laude. I have a master’s degree also in nutrition. My other doctor also has a master’s degree in nutrition, graduated near the top of her class… We’re licensed— there’s a lot of credentials for that. I also teach— as far as I know I’m the only chiropractor that teaches in a medical school in New York. I’m an adjunct assistant professor at New York Medical college, where I teach medical ethics. I wrote a book— I was published in 2014— called The Neck and Back Pain Solution."

When asked what type of changes they have made to honor their commitment to make things right with the consumer per the request of Ripoff Report, Dr. Donath stated, "we’re always trying to improve. We’re always trying to do better...I never leave my office until an hour and a half after I’m done seeing my patients, every night, because I might have five or six phone calls to make because people had question or whatever. Even though I have a very busy practice, I don’t take things for granted and I get back to every patient personally....I’m constantly striving to do better, constantly striving to work on my staff— even though they’re excellent... We’re always striving to be better. There’s always room for improvement."

Joint Effort Chiropractic is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "hopefully it’s just another thing that the public can see that we go out of our way to go above and beyond... to be trustworthy, to be reliable... as a place where you can come in pain and get treated really, really well, and get results, and get what you’re told you’re going to get, and not be... treated longer than you need or have more costs than it has to be in the most efficient way possible. I built this office from scratch. I had zero patients ten years ago and it’s almost all from word of mouth and referrals. I like to hope we’re doing something right because we’ve built a very busy office where people come out very happy."





PATIENT TESTIMONIALS – DR JONATHAN DONATH - JOINT EFFORT CHIROPRACTIC

"This summer I had been having lower back pain that radiated to the left side. After I found dr. Donath online, I scheduled an appointment and was seen within a few days.After only a couple of treatments the pain in my back started to subside and now, after eight treatments, consisting of massage and manual adjustments, I no longer have pain in my lower back. Dr. Donath is also working on the TMJ pain I've had for the past 10+ years and I will continue seeing him for these treatments.

Dr. Donath is also very helpful with providing posture and lifestyle tips and advice to follow in my everyday live.

Dr. Donath is kind and always willing to listen and the office staff is great too!" --Carlien W. Mamaroneck, NY

"I have only great things to say about Dr. Donath and his staff.

I was treated for a herniated disc in my L4/L5 region. The recommended treatment was spinal decompression.

Efficiency Dr. Donath and his staff are professional and efficient. There was no wait time for appointments, I was promptly seen at my scheduled times. My billing options were communicated and I was welcome to ask additional questions.

Comfort From Dr. Donath, to his medical assistant, and his office manager, Dr. Donath's staff is warm, friendly knowledgable and helpful. I felt very comfortable and welcome in their care. When necessary, they worked to alleviate my anxieties with an open willingness to explain even the most obscure or minute detail of my treatment.

Care Dr. Donath was contentious about every aspect of my care. When we met initially, he questioned and he listened. He recommended an MRI and after seeing my results, he explained and illustrated to ensure that I fully understood my condition. He clearly communicated my options, providing additional literature for me to review. He also gave me a set of activity guidelines (icing the back, how to bend, lift, get out of bed etc.) to follow in order to ensure a successful outcome, given the experimental nature of the treatment. He also prescribed a back brace and supplements for the duration of my treatment. Once treatment began Dr. Donath closely monitored how I felt by asking me questions in every session and even calling my home to inquire about my condition after treatment.

Results Based on my injuries, Dr. Donath told me that it will take about a year for me to be one hundred percent back to normal. As of now, my treatment began roughly 6 months ago. As far as results go, I'll speak comparatively to the baseline of that time period. Before I began treatment, everyday was a struggle. I would start the day feeling a dull aching pain and by the end of the day, I was barely able to walk or sit up. I found it difficult to bend, to get out of bed (the act of sitting up was literally excruciating), I most certainly could not run or swim and driving was a nightmare (bumpy roads were my worst enemy!)

I began to feel results after the first few treatments but after a weekend of sneezing I had a setback. While I was alarmed and frustrated, Dr. Donath was not. He reminded me that this treatment is "one step forward, two back" so some days would be good, and others would be challenging and anything - including sneezing, coughing and the weather would affect that. It took a little while, but as treatment progressed, my 'good' days began to outweigh the bad and eventually I'd go a week with no pain, then two weeks etc. My intensive treatment (multiple times per week) officially ended in July (four months in). Over the last two months I've been treated only twice and I have to say that overall, my back feels GREAT! I've been able to bend, swim, walk for 2 hours or more (with the brace), drive and even dance. Dr. Donath is clear about not overdoing it within the first year, so I continue to wear my brace during exhaustive activities, and I try to ice my back two to three times per day. I have noticed that depending on the weather or how I sit for long periods of time, I may feel a little more sore, but once I ice the back and get some rest I'm right as rain. Dr. Donath recommends a "tune up" visit ever month for the first year and I plan to do that.

So, am I one hundred percent cured? Not yet. However, given my level of pain and discomfort when I initially saw Dr. Donath vs. now, I can confidently say that the treatment has been successful. As long as I continue to follow the activity guidelines, I expect to be back to one hundred percent within the next six months.

Recommendations On the basis of my treatment and results, I wholeheartedly recommend Dr. Donath's chiropractic services. He knows his trade very well and went above and beyond to ensure that I got well. I couldn't have asked for a better clinician." - Kamaria M. Yonkers, NY



STATEMENTS FROM JOINT EFFORT CHIROPRACTIC

" Joint Effort Chiropractic & Westchester Spinal Decompression Center's team have expressed that they feel very confident doing their job and that there is no job in the world they would rather have, They love being a part of changing people's lives. Watching them coming in the first visit in such pain and being a part of the team that helps them get out of pain and get their lives back. Joint Effort Chiropractic & Westchester Spinal Decompression Center takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "I absolutely love working here. Dr. Donath is the best boss I've ever had and I've had a lot of bosses!"

Ripoff Report was pleased to learn that Joint Effort Chiropractic & Westchester Spinal Decompression Center's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM JOINT EFFORT CHIROPRACTIC

Joint Effort Chiropractic & Westchester Spinal Decompression Center recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Joint Effort Chiropractic & Westchester Spinal Decompression Center has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Dr. Donath, Ripoff Report is convinced that Joint Effort Chiropractic & Westchester Spinal Decompression Center is committed to quality delivery of services resulting in total client satisfaction.





How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Joint Effort Chiropractic Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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