;
  • Report:  #895213

Complaint Review: Dr. Mark Benander - Amherst Massachusetts

Reported By:
Christian - Belchertown, Massachusetts, United States of America
Submitted:
Updated:

Dr. Mark Benander
18 Hickory Lane Amherst, 01002 Massachusetts, United States of America
Phone:
Web:
Categories:
Tell us has your experience with this business or person been good? What's this?
I was working at Stop & Shop in Hadley, MA, in the summer of 2005. I had just come in from the parking lot, bringing carts into the store in the almost-100 degree heat for an hour, for the second time that day. I was finally being allowed to go on break, and, needless to say, I was relieved and couldn't wait to just get a large iced coffee from the Dunkin' Donuts in the store and go upstairs to the nice, air-conditioned break room, where I could finally relax for five minutes before I had to go back outside in the sweltering heat yet again.

Unfortunately, there was a rather long line at D&D, but I just got behind the last person and waited; what else could I do? There was, however, also some other guy with a full shopping cart standing over on the other side, not in line at all. It seemed like he was just waiting for one of the people in line to get their goodies and go. When the last person in front of me picked up his order and left, I assumed that I was next in line, and stepped forward and began to place my order. The other guy -- whose name I later found out was Dr. Mark Benander -- was still standing there and stepped directly in front of me and, talking over me, placed his order instead.

I had worked at Stop & Shop for five years, and in retail/grocery even longer, and I had always let situations with rude customers go. This time, though, I was so tired and hot and sweaty and wasn't feeling well to begin with -- I suffer from depression and an anxiety disorder -- and had already been waiting in line for like ten minutes and just wanted to get my ice cold liquid refreshment and go upstairs. There had also been a group of really immature co-workers saying nasty things about me for a while, and I was tired of not sticking up for myself. So, I said, as politely as possible, that the sign said that the line began on the other side. Dr. Benander flipped out and said -- not at all even pretending to be civil or polite -- that there were two lines and he was next and said in a really rude tone of voice,"you work here, so you should know that."

That was just too much, especially given the awful way I already felt. There had not been two lines at all. There was a long line on the left, and him standing there by himself stupidly on the right. I said "Yes, I do work here, that is why I know that the line is on the left, not the right, like the sign says." He replied -- in one of the whiniest voices I had ever heard in my life -- that he wanted to talk to a manager and looked at my name tag and said "Okay, Christian, I know who to report now."

I wasn't particularly worried about the whiny little boy telling on me; again, I had worked at Stop & Shop and never once had a customer complain about me, never mind had I been disciplined for it. Most co-workers knew me as polite and quiet. Still, I really didn't feel like dealing with that right then, so I said that I hadn't realized he was next in line. (He wasn't! He wasn't even in line!) He said, "No, that was a very rude thing that you did, cutting in front of me like that." I said that I hadn't meant to cut in front of him. (I hadn't! A person has to be in line for you to cut in front of him; he cut in front of me!) Realizing I was actually going to have suck in my pride and apologize to this a*****e, and feeling grateful for that acting class I took in college, I apologized to him and reiterated that I hadn't meant to cut him in line. His tone finally softened, and he said that he wasn't going to tell a manager on me after all. I finally got my iced coffee and got to go upstairs for what was left of my break.

"Later, I found out that Dr. Benander was actually the father of one of my co-workers. He said his dad "got really impatient waiting in long lines" (I'll say!) and was "always doing stuff like that." Once again, I had not only never had a customer complain about me at Stop & Shop -- or anywhere else I worked -- I had never been in any sort of argument in public with a stranger, especially over something as petty as a place in line, in my entire life, whereas it seemed this Dr. Benander made a habit of picking fights with random strangers in public. I also found out he was a senior psychologist in a hospital, which I guess explains why he was wearing a suit and tie to the grocery store. That means he was a professional, making five or six times a year as much as me -- at least -- and was still so offended by the (imagined) rudeness of the bag boy at the grocery store that he was ready to get him fired!

I wouldn't actually have been fired -- I would have been written up, at worst, or the manager might have even said he was going to discipline me and then joked about what a dumbass the guy was after he left, as often happens in grocery/retail stores -- but he didn't know that. For all he knew, I had rent and a stack of bills to pay and a family to support. If I got fired and therefore couldn't afford my rent, obviously, I -- and my family, which, again, he didn't know I didn't have -- would have been kicked out on the street. All because his precious little ego was slightly bruised over a misunderstanding.

That's not really even the point, though. I have been to many grocery and retail stores, not to mention restaurants and everywhere else with customer service, and I have been treated rudely many times -- much ruder than he thought I was being. Everyone has. People in retail and the like are often tired, overworked, stressed and just want to go home, and that will sometimes mainifest itself in the form of irritability toward customers. People are human. And, with the really rude, inexcusable behavior we all ecnounter from time to time from customer service people, well, some people just suck. It doesn't matter, though. Even when workers have occasionally been downright insulting to me, I have never even thought of complaining to a manager and telling on them like a crybaby to try to get them in trouble. Whether they're just really stressed or just being jerks, I understand that people working in the low-wage service industry really need their job, and I don't think they should have to have their life completely (((REDACTED FOUL LANGUAGE))) up -- even if only temporarily -- by getting fired just because I happen to not like them. Meanwhile, rich, professional, suit-and-tie-in-the-grocery-store-wearing dingus can't seem to grasp that.

And my favorite part is that he was a psychologist, in a hospital setting no less. Looking at his Linked In resume, Dr. Benander specialized in autism spectrum disorders, and has extensive experience "assesing and treating mental health conditions in the context of comorbid medical conditions." I suffer from clinical depression and an anxiety disorder and was later diagnosed with Asperger syndrome -- an autism spectrum disorder -- and PTSD. Although, again, I was not trying to be rude to this guy, if anyone would have an excuse to say the wrong thing and not know how to act, it would be me. I'm not sure what his excuse was for doing the same, but someone who went to school for years to learn about psychology, including, obviously, psychological disorders, and whose job, at least in part, it is to help people with these disorders, should have easily been able to distinguish between a guy who's tired and stressed and feeling depressed and anxious and uncomfortable in public and talking to people and is just trying to stick up for himself for once, and the Monster Line Cutter he made me out to be. And, also according to his Linked In resume, he is now the director of counseling at Springield College! Can you imagine having him as a counselor, especially if you were a few minutes late and kept him waiting??? Yikes!

The story doesn't end there, though. Since he was my co-worker's father, and to avoid any future temper tantrums on his part, I made sure to be extra nice to Dr. Benander when he came through lines I was bagging at later on. He was actually polite back. I left Stop & Shop a few months later, though, and never saw him again ... until three years later, when I was going to the doctor's, in the summer of 2008. I entered the waiting room and there he was -- wearing a suit and tie again, this time to the doctor's office -- and he stared at me and scowled, giving me the look of death as I walked up to the receptionist desk. As I walked by him, he even made this annoyed, offended noise -- "Huh!!!" -- as if to say "Why, I never!" I had been extremely ill the last few weeks and looked rather disheveled, as most people would in that position -- we can't all be as perfect as Dr. Benander -- and he was apparently judging me by my apperance, too. Sorry, the suit and tie that I wear eveywhere like you do, doc, was in the wash. I had pretty much forgotten about our duel at Dunkin' Donuts three years earlier and thought that he had been okay with me again after that, but I guess he hadn't and he wasn't. Holding a grudge for years over something trivial is pretty abnormal, and I think Dr. Benander could benefit from some serious counseling himself: anger management counseling.
.
One thing's for sure, though: he had better not harass me in public again. Three times and you are out.


4 Updates & Rebuttals

The Outlaw Josey Wales

Golden Meadow,
United States of America
Response is the same

#2Consumer Comment

Wed, June 13, 2012

Attacking people seems to be one with members of Team Rebutt, flyrider is a good example

Report Attachments

Anonymous

Belchertown,
Massachusetts,
United States of America
Well, we can't all be as perfect as you, "Flynrider"

#3Author of original report

Tue, June 12, 2012

Yes, you're right, I need help: and a rich, full-grown adult picking fights with random strangers in public -- two different times -- who meant him no harm in the first place, and whining and threatening to tell on people like a little girl because his gigantic ego couldn't take imagined disrespect from the bag boy at the grocery store is perfectly normal.
 
Whoever read you my complaint must have skipped over the part where his own son said he does stuff like that in public all the time. Do you make a habit of picking fights with random strangers in public over petty things you imagined? No? Neither do I, and I don't know anyone else who does, either, other than Dr. Benander. He obviously has a severe persecution complex.

And did you miss this, dumba**?

"I had pretty much forgotten about our duel at Dunkin' Donuts three years earlier and thought that he had been okay with me again after that, but I guess he hadn't and he wasn't. Holding a grudge for years over something trivial is pretty abnormal, and I think Dr. Benander could benefit from some serious counseling himself: anger management counseling."

Then again, a full-grown adult who cries because he has to wait in a long line (horrors!) -- and can't even figure out where the line is! -- is not exactly normal, either, and extremely childish. Maybe he doesn't even need psychological counseling. Maybe a diaper is all he needs. He could put it over his mouth, since that is where most of the sh*t from his body actually comes out from.

You say I need to get some help for "obsessing" and holding grudges, and then completely ignore the fact that he was doing the same thing. One good turn deserves another. But you're too dense to even figure that out. I do have to hand it to you, though, or rather to your surgeon: the lobotomy scar is hardly noticeable.

And he was the ONLY customer in six years of retail who EVER had any sort of problem with me whatsoever; that should say something right there. And the two different times were years apart, so, again, I guess he was "obsessing about a few minor incidents of rudeness" from years ago, too. He should not have even remembered me after the first one.
 
I had to think for a second when I saw him the second time to even figure out why this guy was being such a d*ck to me, because I didn't remember him at first. He -- after supposedly getting over something he provoked in the first place years earlier -- recognized me instantly and was still holding a grudge over an imagined slight. So much for me being the one "obsessing" and holding grudges. And, unlike him, I actually had a reason to be upset in the first place. I would not have written this if it had not been for the second time.

And, since we live in the same area and apparently frequent some of the same places, and he seems to like to provoke me every few years, it seems likely I will run into him again soon and he will act the same way to me. Or try to. That's the point. I DARE him to be rude or judgmental to me in any way ever again.

Also, did you miss the part about the PTSD? It's from something infinitely worse than what happened with him, but jerks like him just make things even harder, and it's more difficult for people who suffer from PTSD, depression, anxiety, Asperger's, etc., to "get over" seemingly trivial things than other people. Actually, I'm not even sure that is true. I usually forgive people very easily -- too easily, I am told. And I would have forgiven him, had it not been for his AGAIN, YEARS LATER, picking a fight with me in public, this time while I was feeling a thousand times worse. Maybe if he or you suffered from the conditions I did, you would understand.

Do you think it's possible that a wealthy psychologist, part of whose job is to help patients think more rationally and get over things from the past, being irrational himself and obsessing over things from the past, is just slightly more "crazy" than, say, a person with the same problems as his patients doing that? And that maybe that means he is the absolute last person who ought to be "counseling" anyone? His job is to help people with emotional problems, when he clearly can't even recognize them in other people, has serious anger management issues himself, worships himself, and holds grudges for years.
 
If they let guys like Dr. Benander become counselors and therapists, anyone suffering from psychological disabilities is infinitely better off NOT "seeking help." I've been to one absolutely awful, hateful, spiteful, nasty therapist before, and she just ended up causing more damage, and I was reluctant to "seek help" for anything for the longest time after that. And she was the only mental health professional I ever went to who I had any serious issue with whatsoever, so, again, that should say something. And she was the only with a Ph.D, too, just like Dr. Benander, making a lot more money than any of the other therapists, and she was still hypersensitive and mean and arrogant and imagined and held grudges over petty slights. Rich, self-entitled people with advanced degrees should be barred from being therapists and counselors, especially to poor people, who they have about as much in common with and whose problems they can relate to about as much as a space alien can. And they shouldn't go to the grocery store -- or, h*ll, leave their house -- either.

This was about way more than "rudeness" for me -- and that's ALL it was about for him, which is exactly the point. If you've ever worked in retail, even if you DON'T suffer from any disabilities, you'd know what a**holes certain customers can be if they think you're being "rude," and it is almost ALWAYS rich, overeducated, self-entitled "professionals" who you would think would be more openminded and tolerant and be able to keep their cool better. Especially when their job is to help "difficult" people! Which he only imagined I was being, anyway, because of his narcissitic personality disorder.
 
And then he judges me by my appearance when I was really sick at the doctor's! Who does that?!? He's a complete d*ck who judges everyone who isn't exactly like him -- but his job is to help the most vulnerable, "abnormal" people in society! What bullsh*t! I really wish that I could get his medical license revoked. Maybe he'd be forced to get a job just to make ends meet, then, like, say, at a grocery store, for instance. Then maybe he'd finally get it, and I could go in and have some real fun with him. Actually, come to think of it, since he's a counselor, maybe I'll just schedule an appointment with him and see how he likes being harassed at work. I'll tell him you sent me.

And, by the way, calling someone who suffers from psychological disabilities "crazy" -- and that is exactly what you did, whether you used the word or not -- is no better than calling a retarded person a "retard" -- but I bet you do that, too.

Anyway, in my experience, most people hold grudges over petty things -- things much pettier than this -- and often against friends, family, etc., not some random a**hole. I get along with my friends and family just fine. Dr. Benander doesn't. His wife left him. I wonder why. His son said he was an a**hole and that he has no friends. Hey! You two have something in common! No wonder you're defending him!
 
I actually only thought of writing this now because A) I just found out about Ripoff Report recently and so could not have written this years ago (did you think of that, genius?); and B) because I just recently found out he is a therapist and I want to warn anyone seeking counseling -- or anyone else who doesn't want pompous a**holes picking fights with them in public -- to stay as far away from him as possible.

As for you, you are responding publicly to someone you've never met, about someone you've never met, in a place you've never been to, about things you were not present for and have no idea about. Yeah, that's perfectly normal. And from all the way aross the country, too, so you know that the person you're insulting -- and I'm going to guess I'm not the first one you've done this to on this site; you've got troll written all over you -- won't be able to retaliate against you. What a coward! What an absolute f*cking p*ssy! I bet a six year-old girl could kick the sh*t out of you. Your parents must be so proud. Actually, they probably hide in shame from you when they see you coming.
 
If Dr. Benander has a problem with me, he lives one town over and knows where to find me. You have a problem with me, and live thousands of miles away, and don't even list your real name. I'd rather be "obsessive" than a coward and a complete d*ck like you and the guy you're defending. Did the voices in your head compel you to put in your two cents on this, or are just the most retarded a**hole on the planet? Gonna go with both. Don't seek help, though. Just go kill yourself. I doubt anyone will miss you.


Anonymous

Belchertown,
Massachusetts,
United States of America
Go Die

#4Author of original report

Tue, June 12, 2012

Well, we can't all be as perfect as you, "Flynrider."

And, yes, you're right, I need help: and a rich, full-grown adult picking fights with random strangers in public -- two different times -- who meant him no harm in the first place, and whining and threatening to tell on people like a little girl because his gigantic ego couldn't take imagined disrespect from the bag boy at the grocery store is perfectly normal.
 
Whoever read you my complaint must have skipped over the part where his own son said he does stuff like that in public all the time. Do you make a habit of picking fights with random strangers in public over petty things you imagined? No? Neither do I, and I don't know anyone else who does, either, other than Dr. Benander. He obviously has a severe persecution complex.

And did you miss this, dumba**?

"I had pretty much forgotten about our duel at Dunkin' Donuts three years earlier and thought that he had been okay with me again after that, but I guess he hadn't and he wasn't. Holding a grudge for years over something trivial is pretty abnormal, and I think Dr. Benander could benefit from some serious counseling himself: anger management counseling."

Then again, a full-grown adult who cries because he has to wait in a long line (horrors!) -- and can't even figure out where the line is! -- is not exactly normal, either, and extremely childish. Maybe he doesn't even need psychological counseling. Maybe a diaper is all he needs. He could put it over his mouth, since that is where most of the sh*t from his body actually comes out from.

You say I need to get some help for "obsessing" and holding grudges, and then completely ignore the fact that he was doing the same thing. One good turn deserves another. But you're too dense to even figure that out. I do have to hand it to you, though, or rather to your surgeon: the lobotomy scar is hardly noticeable.

And he was the ONLY customer in six years of retail who EVER had any sort of problem with me whatsoever; that should say something right there. And the two different times were years apart, so, again, I guess he was "obsessing about a few minor incidents of rudeness" from years ago, too. He should not have even remembered me after the first one.
 
I had to think for a second when I saw him the second time to even figure out why this guy was being such a d*ck to me, because I didn't remember him at first. He -- after supposedly getting over something he provoked in the first place years earlier -- recognized me instantly and was still holding a grudge over an imagined slight. So much for me being the one "obsessing" and holding grudges. And, unlike him, I actually had a reason to be upset in the first place. I would not have written this if it had not been for the second time.

And, since we live in the same area and apparently frequent some of the same places, and he seems to like to provoke me every few years, it seems likely I will run into him again soon and he will act the same way to me. Or try to. That's the point. I DARE him to be rude or judgmental to me in any way ever again.

Also, did you miss the part about the PTSD? It's from something infinitely worse than what happened with him, but jerks like him just make things even harder, and it's more difficult for people who suffer from PTSD, depression, anxiety, Asperger's, etc., to "get over" seemingly trivial things than other people. Actually, I'm not even sure that is true. I usually forgive people very easily -- too easily, I am told. And I would have forgiven him, had it not been for his AGAIN, YEARS LATER, picking a fight with me in public, this time while I was feeling a thousand times worse. Maybe if he or you suffered from the conditions I did, you would understand.

Do you think it's possible that a wealthy psychologist, part of whose job is to help patients think more rationally and get over things from the past, being irrational himself and obsessing over things from the past, is just slightly more "crazy" than, say, a person with the same problems as his patients doing that? And that maybe that means he is the absolute last person who ought to be "counseling" anyone? His job is to help people with emotional problems, when he clearly can't even recognize them in other people, has serious anger management issues himself, worships himself, and holds grudges for years.
 
If they let guys like Dr. Benander become counselors and therapists, anyone suffering from psychological disabilities is infinitely better off NOT "seeking help." I've been to one absolutely awful, hateful, spiteful, nasty therapist before, and she just ended up causing more damage, and I was reluctant to "seek help" for anything for the longest time after that. And she was the only mental health professional I ever went to who I had any serious issue with whatsoever, so, again, that should say something. And she was the only with a Ph.D, too, just like Dr. Benander, making a lot more money than any of the other therapists, and she was still hypersensitive and mean and arrogant and imagined and held grudges over petty slights. Rich, self-entitled people with advanced degrees should be barred from being therapists and counselors, especially to poor people, who they have about as much in common with and whose problems they can relate to about as much as a space alien can. And they shouldn't go to the grocery store -- or, h*ll, leave their house -- either.

This was about way more than "rudeness" for me -- and that's ALL it was about for him, which is exactly the point. If you've ever worked in retail, even if you DON'T suffer from any disabilities, you'd know what assholes certain customers can be if they think you're being "rude," and it is almost ALWAYS rich, overeducated, self-entitled "professionals" who you would think would be more openminded and tolerant and be able to keep their cool better. Especially when their job is to help "difficult" people! Which he only imagined I was being, anyway, because of his narcissitic personality disorder.
 
And then he judges me by my appearance when I was really sick at the doctor's! Who does that?!? He's a complete d*ck who judges everyone who isn't exactly like him -- but his job is to help the most vulnerable, "abnormal" people in society! What bullshit! I really wish that I could get his medical license revoked. Maybe he'd be forced to get a job just to make ends meet, then, like, say, at a grocery store, for instance. Then maybe he'd finally get it, and I could go in and have some real fun with him. Actually, come to think of it, since he's a counselor, maybe I'll just schedule an appointment with him and see how he likes being harassed at work. I'll tell him you sent me.

And, by the way, calling someone who suffers from psychological disabilities "crazy" -- and that is exactly what you did, whether you used the word or not -- is no better than calling a retarded person a "retard" -- but I bet you do that, too.

Anyway, in my experience, most people hold grudges over petty things -- things much pettier than this -- and often against friends, family, etc., not some random a**hole. I get along with my friends and family just fine. Dr. Benander doesn't. His wife left him. I wonder why. His son said he was an a*****e and that he has no friends. Hey! You two have something in common! No wonder you're defending him!
 
I actually only thought of writing this now because A) I just found out about Ripoff Report recently and so could not have written this years ago (did you think of that, genius?); and B) because I just recently found out he is a therapist and I want to warn anyone seeking counseling -- or anyone else who doesn't want pompous a**holes picking fights with them in public -- to stay as far away from him as possible.

As for you, you are responding publicly to someone you've never met, about someone you've never met, in a place you've never been to, about things you were not present for and have no idea about. Yeah, that's perfectly normal. And from all the way aross the country, too, so you know that the person you're insulting -- and I'm going to guess I'm not the first one you've done this to on this site; you've got troll written all over you -- won't be able to retaliate against you. What a coward! What an absolute f*cking p*ssy! I bet a six year-old girl could kick the sh*t out of you. Your parents must be so proud. Actually, they probably hide in shame from you when they see you coming.
 
If Dr. Benander has a problem with me, he lives one town over and knows where to find me. You have a problem with me, and live thousands of miles away, and don't even list your real name. I'd rather be "obsessive" than a coward and a complete d*ck like you and the guy you're defending. Did the voices in your head compel you to put in your two cents on this, or are just the most retarded a**hole on the planet? Gonna go with both. Don't seek help, though. Just go kill yourself. I doubt anyone will miss you.


Flynrider

Phoenix,
Arizona,
USA
Seek help.

#5Consumer Comment

Tue, June 12, 2012

   You are obsessing about a few minor incidents of rudeness that happened 4 and 7 years ago.   This is not normal.  

Reports & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
//