;
  • Report:  #1080660

Complaint Review: Dr. Payam John Kahen TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Beverly Hills Hair Restoration hair loss treatment center for men & women. Focused dedicated solely to practicing hair transplant surgery hair loss prevention. Beverly Hills Hair Restoration dedicated to achieving results using latest techniques innovations in hair restoration surgery. Dedication to hair restoration means patients get most advanced techniques a natural hair transplant the easiest r - Beverly Hills California

Reported By:
Fraud Watch - Los Angeles, California,
Submitted:
Updated:

Dr. Payam John Kahen TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Beverly Hills Hair Restoration hair loss treatment center for men & women. Focused dedicated solely to practicing hair transplant surgery hair loss prevention. Beverly Hills Hair Restoration dedicated to achieving results using latest techniques innovations in hair restoration surgery. Dedication to hair restoration means patients get most advanced techniques a natural hair transplant the easiest r
50 N. La Cienega Blvd. Beverly Hills, 90211 California, USA
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
Report Attachments

REVIEW UPDATE: November 19, 2018 : Dr. Payam John Kahen - Beverly Hills Hair Restoration remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Dr. Payam John Kahen - Beverly Hills Hair Restoration is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Dr. Payam John Kahen - Beverly Hills Hair Restoration has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, Dr. Payam John Kahen - Beverly Hills Hair Restoration has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Dr. Payam John Kahen - Beverly Hills Hair Restoration remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected]
Ripoffreport Report Image

Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

Ripoff Report Verified™ REVIEW:

EDitor’s UPDATE: Positive rating and recognition has been given to The Beverly Hills Hair Restoration Clinic for its commitment to excellence in patient service.

The Beverly Hills Hair Restoration Center is a full-service world class hair loss treatment center for men and women focused and dedicated solely to the practice of hair transplant surgery and hair loss prevention. Ripoff Report’s discussions with this clinic allowed us to uncover that they are truly committed to complete satisfaction for all patients. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. The Beverly Hills Hair Restoration Clinic listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

The information provided in this report is based on comments made by Medical Director Dr. John Kahen during an onsite inspection held by a third party verification company with no biases toward Beverly Hills Hair Restoration.
Ripoffreport Report Image
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

The Beverly Hills Hair Restoration Center’s Founder and Medical Director, Dr. Payam John Kahen has informed us that his personal philosophy is, to “offer world class results and care for all patients and their families so they know they are getting the best in hair restoration and patient care.”

Beverly Hills Hair Restoration offers a wide variety of services to their clients. Their procedures include Follicular Transplant, Laser Hair Therapy, Eyebrow Restoration, Body Hair Transplant, and Genetic HairDX Testing.

Beverly Hills Hair Restoration Center Client Care

When a potential patient comes in, Dr. Kahen’s office requires them to complete their standard pretreatment process. Dr. Kahen described this process; “Once they come in they fill out a long questionnaire about their health, and their goals and expectations about hair loss. We go through a power point presentation to go over the whole procedure from A to Z. We talk to them about everything they need to know including all of the complications that could happen before and after the procedure. Then, I come in and talk to them and give them before and after pictures, draw on their hair line, and then send them home to think about what they want to do.”

Beverly Hills Hair Restoration aims to advise the best treatment plans for patients. They speak with patients individually and explain to them what they should expect from their chosen procedure. If a patient has unachievable goals about the outcome of a procedure, Dr. Kahen will tell them what he is realistically able to achieve. From there, it is up to the patient to decide whether or not they would like to move forward with a procedure.



In order to ensure that each patient understands the service they will receive during the course of treatment, Dr. Kahen’s office provides them with paperwork to read before and if they understand and agree, they will sign it after their consultation. Then, they will call the patient before their procedure to go over the details again and answer any questions they may have.

Beverly Hills Hair Restoration is pleased to be apart of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. They believe it will give patients more confidence in their company and show that they are not afraid to take action to improve their business at any time.

Beverly Hills Hair Restoration Center / Statements from and about the Founder and Medical Director-Dr. John Kahen.

John Kahen, M.D. – Esteemed Hair Transplant Surgeon Serving Patients from throughout the Country and Around the World

Dr. Kahen is the founder and medical director of Beverly Hills Hair Restoration World Class. He received his undergraduate degrees at the University of California Los Angeles (UCLA) and then later attended Ross School of Medicine where he received his M.D. degree.

His internship and General Surgery residency were performed at North Shore Long Island Jewish Hospital in New York, as well as Beth Israel Hospital. His training also consists of Organ Transplant Surgery at New York University (NYU). He currently offers his services as a hair restoration surgeon to patients from around the world who are interested in achieving superior hair transplant results using his custom edge blade technique and ultra-refined follicular unit transplant.

Dr. Kahen has performed thousands of modern hair transplant procedures. His clients are from all around the world including celebrities and princes of Saudi.

Dr. Kahen entered private practice as a hair restoration surgeon in Beverly Hills in 2007, and is a member of the International Society of Hair Restoration Surgery. He has multiple inventions in which he holds patents. He is an amateur pilot and and enjoys playing tennis and golf.

During the onsite interview, Dr. Kahen was asked to describe a situation where a patient was not satisfied with the level of service they received: “There was a patient who was not pleased with the outcome of their procedure. I offered them a complimentary procedure, which they accepted. They were happy with their results after that. They gave me a bottle of wine and even referred many new clients to me.”



I treat each of my patients as I would treat a member of my own family and only make the kind of recommendations to them that I would make to someone dear to me. I believe that it is just as important to point out when patients do not need a particular procedure as when they do.” – Dr. John Kahen, M.D.

To learn more about Dr. Kahen, or to schedule an appointment with this world-renowned hair restoration surgeon, contact our office at 1.888.902.1084. They are also pleased to hear from potential patients who are able to travel to Beverly Hills from other states and countries for hair restoration surgery for results of unparalleled quality.

Stated Improvements from the Beverly Hills Hair Restoration Center.

In order to provide great customer service for patients, Dr. John Kahen personally takes time to meet with each client. When patients come in, they go over goals and expectations for the process and what the realistic outcome is that they can expect from the procedure.

Their office takes certain measures to follow up with customers after treatment. They call patients 10 days after their procedure to make sure they are satisfied with the results. Then, they also have patients come in for a follow up ten days after the surgery, again after six months, and then for a last time after one year. After the follow up, if the patient decides that they would like to add more density to their hair, they will consult with Dr. Kahen about scheduling another procedure.

If a patient has a complaint, their office will call them to come in and discuss it in person. If a patient is unhappy with a procedure, they are offered a complimentary procedure. They explained that every procedure is different and while 99% of the time, the hair grows, there is a 1% that it will not. They factor this into their practice, and compensate for it.



The Beverly Hills Hair Restoration Clinic recognizes that complaints posted on Ripoff Report, whether true or not, especially the defamatory reports are issues that need to be addressed, not ignored. If handled correctly, all complaints can be valuable learning opportunities. With the feedback generated by Rip-off Report’s Investigation, Beverly Hills Hair Restoration Clinic has made organizational changes allowing their patients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary and after our investigation, which included discussions with Dr. Payam John Kahen, Ripoff Report is convinced that the Beverly Hills Hair Restoration Clinic is committed to quality delivery of services resulting in total client satisfaction.

Read more about why consumers should feel confident when doing business with a member’s of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.







NOW TO THE ORIGINAL REPORT THAT WAS FILED

----------------------------------------

Dr. Payam John Kahen of Beverly Hills Hair Restoration (((REDACTED))) Beverly Hills California

 

NOTICE: About the Report below.
Ripoff Report (((REDACTED))) the offending words and false accusations/statements because we found what was posted to be completely false. If the posting was true, there would have been legitimate proof, documentation and/or a police Report. The claims were absolutely ridiculous. Ripoff Report was not sent any evidence for the claims the author of the Report below made – this could be a competitor. As a matter of policy, when a business joins the Corporate Advocacy, Business Remediation and Customer Satisfaction Program, .. Ripoff Report emails everyone that filed a complaint so the member business could make things right with them…  our program calls for the member business to err on the side of the customer. It is our opinion, the Report below is bogus and that it is either from the same author who made a completely different report that was also false by their own admission, or this report was created either by a competitor about Dr. Kahen claiming that his office is filthy when in reality, this place is so clean that you can eat off the floors. Ripoff Report and a 3rd party verifier inspected the offices at different times. Dr. Kahen is an extremely qualified and legitimate surgeon with the credentials and experience supporting this fact. If the doctor was that bad, Ripoff Report would have negative Reports about Dr. Kahen from real patients.

 

He destroyed my head! Terrible Hair Guy!As a doctor you should not trust your dog to him, let alone your body!!

Now I have discovered he is a BIG FRAUD!!

  I saw ads about Payam John Kahen MD at 50 N LA Cienega Blvd Ste 200, Beverly Hills, CA. Who claims to be a general surgeon which would mean he has completed a five year surgery residency! Then he claims he is a hair transplant surgeon!
 
 
FRAUD.
 

((((REDACTED)))

If Ripoff Report thought there was even a grain of truth to this Report, we would have left it. But it’s way over the top and not believable.



1 Updates & Rebuttals

Beverly Hills Hair Restoration

Alabama,
False Claims

#2REBUTTAL Owner of company

Tue, September 24, 2013

Normally, I would not respond to such blatant rumors or false claims on non-professional websites. But, because of the severity of these claims, I feel it is necessary to respond to this false accusation. I have been practicing in my current position for six years and have always believed in making sure my patients are completely satisfied with the results of their procedure. I am not a general practitioner, as I trained in general surgery. It was years of surgical experience that prompted me to specialize in such a unique field. I was not fired from my residency, nor do I have a criminal history of any sort. If I indeed had a criminal past, the district attorney would have been notified and made aware. This so called patient or competitor is senselessly trying to destroy my reputation. I do not believe this is one of my patients as I have open lines of communication with all of my patients. I hold proof in a recommendation letter written by my professor in surgery. My criminal background check is clean. These documents can be found on my website. Online reputation can be destroyed by false accusations but my professionalism, ethics and patient satisfaction can be untouched. All the best

Reports & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
//