- Report: #98359
Complaint Review: Drive Financial Services - Dallas Texas
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Author Not Confirmed
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Drive Financial Services
drivefinancial.com Dallas, 75266-0633 Texas, U.S.A.
Phone:
888-222-2447
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Drive Financial Services Response to Ex-Drive employee's rebuttal to my report Dallas Texas
Dear Ex-Drive Employee:
You misread my report. The automated system stated to me that I had not paid JUNE 2004 payment so the amount I owed was 672.30 for JUNE and JULY 2004 + 16.00 late charge. It would not allow me to make a payment at all unless I paid the entire amount. The system was NOT talking about AUGUST 2004 payment as it is NOT due yet!!!
I am a very intelligent and well educated professional in the legal field who happens to have a bit of bad financial problems in the past and ended up filing bankruptcy. I am fully aware of the reason I had to finance with Drive Financial, but that does not give them the right to treat those of us who DO make payments on time and keep good insurance on the car.
You need to check yourself before you get rude with me. I had to wait until the 6th to call Drive because the company was CLOSED for the 4th of July holiday from the 2nd through the 5th, so the earliest I could call them was the 6th.
I will still never finance with Drive again. I stand by my opinion and would rather walk than experience the BS I have had to endure with this fly by night company that employs rude people like you who go off half cocked without having all of the correct information.
Carole
Hanford, California
U.S.A.
You misread my report. The automated system stated to me that I had not paid JUNE 2004 payment so the amount I owed was 672.30 for JUNE and JULY 2004 + 16.00 late charge. It would not allow me to make a payment at all unless I paid the entire amount. The system was NOT talking about AUGUST 2004 payment as it is NOT due yet!!!
I am a very intelligent and well educated professional in the legal field who happens to have a bit of bad financial problems in the past and ended up filing bankruptcy. I am fully aware of the reason I had to finance with Drive Financial, but that does not give them the right to treat those of us who DO make payments on time and keep good insurance on the car.
You need to check yourself before you get rude with me. I had to wait until the 6th to call Drive because the company was CLOSED for the 4th of July holiday from the 2nd through the 5th, so the earliest I could call them was the 6th.
I will still never finance with Drive again. I stand by my opinion and would rather walk than experience the BS I have had to endure with this fly by night company that employs rude people like you who go off half cocked without having all of the correct information.
Carole
Hanford, California
U.S.A.
2 Updates & Rebuttals
Carole
Hanford,California,
U.S.A.
Robert needs to get a grip on his mouth
#2Consumer Comment
Tue, July 13, 2004
I was really offended by Robert's rebuttal. Notice that he is an EX-employee not a current employee. I wonder why. I did end up finally getting a hold of a rep at Drive regarding the automated system. Apparently, they did a system update over the weekend of the Fourth of July, changed everyone's account numbers and the way the automated system worked. I did manage to get the rep to take my payment without the usual $8.95 charge for an "assisted payment" and did get my new account number. She assured me that the automated system was wrong and that I had a perfect record of payments with them, then she apologized profusely for the problem that delayed my payment. This is the best I have been treated by Drive in the last 18 months! Unfortunately, this is not the norm. Usually, I end up dealing with a "Robert" who thinks he knows everything about me and my finances. Most of the reps act as if everyone who finances with Drive is a deadbeat. Too bad they don't know any better. I will improve my credit so I do not have to deal with this type of lowlife ripoff company again. Remember, if the dealer says Drive Financial, run, don't walk from the building and buy somewhere else.
Deborah
Tampa,Florida,
U.S.A.
Amen Amen
#3Consumer Comment
Mon, July 12, 2004
You are absolutely right. I too left a comment on your original message. Mr. Robert just shows how the employees are at Drive. I will never ever finance with then again. I would rather take the bus than finance with them again. He acts as if we don't understand our situations and why we had to finance with them. But as I told him that is still no excuse for the treatment that we all receive. The lies and disrespect is unbelievable. All for that $1200 incentive. I pray that something can be done about this company and that they are closed down for good.
