- Report: #97591
Complaint Review: Drive Financial Services - Dallas Texas
-
Author Not Confirmed
Why?
Drive Financial Services
drivefinancial.com Dallas, 75266-0633 Texas, U.S.A.
Phone:
888-222-4227
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Drive Financial Services Ripoff, Harassment, Lousy Accounting, Lost Payments, Don't finance with this company! If the dealer mentions Drive, RUN!! Dallas Texas
I have been with Drive Financial since May of 2001. At first I got treated really well, especially when I needed to change my payment due date to coincide with my paydays. Now, its a different story.
I usually make my payment using the automated phone line. For the last year I have had no problems, until now. I just called to make my July payment and the phone system says that I owe two payments, for June and July. My June payment cleared my account on June 8, 2004! Now I have to wait until Tuesday the 6th to call, find out what the deal is and make my payment.
I know that they will harass me for the "late payment charge" for June, even though I show they received the payment on the 8th of June.
I am afraid to call and check my payoff, especially after reading the horror stories on this site. I tried to trade my car in for a new one in 2003 and got told in no uncertain terms that the most they would finance for me is $9,000!! After being with them as long as I have and making all of my payments on time. I will never finance with this company again. I will walk first!!
Carole
Hanford, California
U.S.A.
I usually make my payment using the automated phone line. For the last year I have had no problems, until now. I just called to make my July payment and the phone system says that I owe two payments, for June and July. My June payment cleared my account on June 8, 2004! Now I have to wait until Tuesday the 6th to call, find out what the deal is and make my payment.
I know that they will harass me for the "late payment charge" for June, even though I show they received the payment on the 8th of June.
I am afraid to call and check my payoff, especially after reading the horror stories on this site. I tried to trade my car in for a new one in 2003 and got told in no uncertain terms that the most they would finance for me is $9,000!! After being with them as long as I have and making all of my payments on time. I will never finance with this company again. I will walk first!!
Carole
Hanford, California
U.S.A.
2 Updates & Rebuttals
Deborah
Tampa,Florida,
U.S.A.
Come on Robert!!!!!
#2Consumer Comment
Mon, July 12, 2004
Come on Robert. Who are you to say these things. I am very very offended by your statements. Drive has been nothing but a pain in the rear for myself and 99.9% of all the others that have signed contrats with them. We all know that our credit history is not super but that is still no excuse for the treatment that we receive. Why don't you be honest with your self and let us know how you would feel if it were you. Do you pay each and every one of your bills on time or ahead of time? How would you feel if you were treated in the manner that you all treat us. Just so that you can get that $1200.00 incentive that is dangling in front of you. Face it your company is a piece of crap. The people lie and disrespect us. You will get more ants with honey than vinegar.
ROBERT
PHOENIX,Arizona,
U.S.A.
CHECK THE FACTS BEFORE GOING OFF YOU SAID YOURSELF YOU NEEDED TO WAIT UNTIL THE 6TH
#3UPDATE EX-employee responds
Sat, July 10, 2004
FIRST OF ALL IF YOU CALL THE AUTOMATED SYSTEM "IVR" EVEN ONE DAY AFTER YOUR DUE DATE YOU GET PAST DUE AMOUNT AND CURRENT AMOUNT. SO THE INFO YOU RECIEVED WAS YOUR PAST DUE JULY AND CURRENT AUGUST. 2ND YOU DIDNT HAVE TO WAIT UNTIL THE 6TH. THE CORPORATE ACCOUNT MANAGERS ARE CLOSED ON WEEKENDS AND HOLIDAYS BUT...18882224247 CUSTOMER SERVICE HOURS ARE 7 DAYS A WEEK 8AM - 12 MIDNIGHT EASTERN TIME...5AM - 930PM MOUNTAIN TIME BELIEVE ME I KNOW . ALSO BECAUSE DRIVE FIN SERVICE FINANCES SUB PRIME HIGH RISK LOANS WE HAVE ALOT OF PEOPLE IN BREECH OF CONTRACT EITHER NOT INSURING THE VEHICLE SKIPPING TOWN OR MAKING PAYMENTS WHEN THEY FEEL LIKE IT. WE ARE NOT ORDER TAKERS YOU SIGNED A CONTRACT TO MAKE YOUR PAYMENT ON SUCH AND SUCH DAY NOT.....WHEN YOU FEEL LIKE IT. IF THIS DOESNT APPLY TO YOU THEN MY APOLOGIES. YOU SAID YOU GOT THE INFO FROM THE COMPUTER AUTOMATED SYSTEM BEFORE GOING OFF YOU SHOULD HAVE WAITED FOR AN AGENT TO TELL YOU, AND IF THE INFO YOU RECIEVED ON 070604 MADE SENSE DID YOU WRITE HERE W/ YOUR APOLOGIES? RM
