- Report: #178385
Complaint Review: Drive Financial - Dallas Texas
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Author Confirmed
Why?
Drive Financial
P O Box 660633 Dallas, 75226 Texas, U.S.A.
Phone:
888-222-4227
Web:
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Drive Financial Ripoff Drive employees are just downright ignorant and rude for no reason. Where did they get these people Dallas Texas
This company has horrific customer service. I purchased a car in January 2006. Yes, my credit is bad, but I'm trying to rebuild, so I accept my high interest rate, but there is no excuse for such poor customer service.
My first payment was due on February 16. I mailed it in on 2/10/06 and it posted on 2/16. Payment was on time. I signed up for the automatic payments so that the payment would be taken out of my checking account. I did this by filling out the back of the payment coupon that I sent in along with my first payment.
Since I have not recieved a confirmation as of today I called Drive to see if the auto payment had been set up. I had to answer a million questions before I could even inquire, but I finally was able to ask, very politely if I was set up for auto payments. The VERY rude person told me a flat no. After holding the phone, waiting for an explanation I asked if she had received my paperwork for the auto payment. She said yes and again became silent. I asked why I wasn't set up. She said it was because it takes 30-45 days. I asked if Drive intended to tell me that. Here I was thinking I didn't need to mail a payment because it would all be automatic. She told me that no, they were not going to notify me of the processing time. So then I asked how I was supposed to know that I had to mail a payment. She then told me, quite rudely that I was lucky I called. I knew then that I had made a huge mistake by going with this company. So I came to this site to see what other people were experiencing.
It seems they want my second payment to be late so that they can charge me their exorbitant fees. Luckily I DID call, otherwise, I would not have sent a check in. I can see right now that dealing with these people will be a hassle, even though I have only made on payment, and that payment for $50 more than the amount due. Hopefully after 12-18 timely payments, my credit will have improved and I can refinance to a company who treats people with respect.
To the other customers, I have this advice. Try not to be late, document all copies, use a Excel to keep a running tally of what you paid and what you owe, and if possible pay more than is due in order to cut down on your payments and to be able to refinance with a REPUTABLE company.
Trina
Chicago, Illinois
U.S.A.
My first payment was due on February 16. I mailed it in on 2/10/06 and it posted on 2/16. Payment was on time. I signed up for the automatic payments so that the payment would be taken out of my checking account. I did this by filling out the back of the payment coupon that I sent in along with my first payment.
Since I have not recieved a confirmation as of today I called Drive to see if the auto payment had been set up. I had to answer a million questions before I could even inquire, but I finally was able to ask, very politely if I was set up for auto payments. The VERY rude person told me a flat no. After holding the phone, waiting for an explanation I asked if she had received my paperwork for the auto payment. She said yes and again became silent. I asked why I wasn't set up. She said it was because it takes 30-45 days. I asked if Drive intended to tell me that. Here I was thinking I didn't need to mail a payment because it would all be automatic. She told me that no, they were not going to notify me of the processing time. So then I asked how I was supposed to know that I had to mail a payment. She then told me, quite rudely that I was lucky I called. I knew then that I had made a huge mistake by going with this company. So I came to this site to see what other people were experiencing.
It seems they want my second payment to be late so that they can charge me their exorbitant fees. Luckily I DID call, otherwise, I would not have sent a check in. I can see right now that dealing with these people will be a hassle, even though I have only made on payment, and that payment for $50 more than the amount due. Hopefully after 12-18 timely payments, my credit will have improved and I can refinance to a company who treats people with respect.
To the other customers, I have this advice. Try not to be late, document all copies, use a Excel to keep a running tally of what you paid and what you owe, and if possible pay more than is due in order to cut down on your payments and to be able to refinance with a REPUTABLE company.
Trina
Chicago, Illinois
U.S.A.
1 Updates & Rebuttals
Beth
Scottsdale,Arizona,
U.S.A.
Advice for a New Customer
#2UPDATE EX-employee responds
Fri, March 31, 2006
I used to work for Drive, first of all they are a far more horrible company than you can comprehend right now being a new customer and all. I would not advise you to authorize Drive to automatically withdrawal payments from your checking account!!! Or any account. I am afraid to tell you to cancel it though because they might take another 30-45 days to cancel if not longer, NO ONE KNOWS!!! I wouldn't advise the auto payments to be done through them as they have been known to debit their customer's accounts twice, three times, sometimes even four times in one month. Then they don't post any of it to your account even if you do send proof of payment!! And they don't refund your money either. And the reps that work there can't do anything about it, nor the supervisors or the managers because no one has the accounting department's phone #. The reps are rude, they are stressed out & treated badly by the company just like the customers...it's really a viscious cycle, which is why I couldn't stand working for them any longer...I quit over a year ago because I was never able to help you people straighten these issues out. And the reps have these like long, ever-lasting scripts they have to read when they speak with customers. Everything is scripted, they are trained by the company to act that way. More importantly though my suggestions to you are: 1)Cancel your autopay with Drive 2)Contact your bank & advise them you cancelled the autopay with Drive & to stop any debits that may come through from Drive to try & protect yourself from over debiting 3)speak with your bank about getting the autopay set up through them where the bank goes into your account to get your car payment & the bank wires the money to Drive...this will prevent any future probability of over debiting 4)See if you can get refinanced with another company ASAP, HSBC is a subprime lender, I have them & have never had a problem with them...excellent customer service experience with HSBC
