- Report: #1038987
Complaint Review: Drive Time - Phoenix Arizona
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Drive Time
4020 E. Indian School Road Phoenix, 85018-5220 Arizona, United States of America
Phone:
4806323855
Web:
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Drive Time Good Report, Great commercial+Damaged Vehicles= Pool in Car x Bad Service and "It's Not Under Warranty." Phoenix, Arizona
I am a disabled veteran on a fixed income. A good car is imperative to my
getting to and from my healthcare appointments. To go grocery shopping
and the like.
Fourteen months ago I decided that it was time to purchase
vehicle that I could have awhile. A newer model would provide less repair
hassels, or so I thought. Everything seemed fine in the beginning.
However. To my amazement I found out that Everytime it Rains I get a wadding pool on the floor boards behind my front seats. So I called the warranty department. I just knew that they would be more than willing to rectify this problem.
After all they advertise "Good Cars." Cars with Good car reports. Cars that "they", Inspect thoroughly. I made my initial report as soon as the matter was brought to my attention. By my grandchildren. That was May 2012. I was told "that isn't covered under the warranty."
In other words Deal With It. We have your money. We have a contract. So what if this is not only an odd problem but a costly one to repair. I served my country proudly for nine years until I was injured while overseas. As of today still they do nothing but give me the run around. Wow. Way to treat a customer. Way to treat a veteran. Shame on you.
However. To my amazement I found out that Everytime it Rains I get a wadding pool on the floor boards behind my front seats. So I called the warranty department. I just knew that they would be more than willing to rectify this problem.
After all they advertise "Good Cars." Cars with Good car reports. Cars that "they", Inspect thoroughly. I made my initial report as soon as the matter was brought to my attention. By my grandchildren. That was May 2012. I was told "that isn't covered under the warranty."
In other words Deal With It. We have your money. We have a contract. So what if this is not only an odd problem but a costly one to repair. I served my country proudly for nine years until I was injured while overseas. As of today still they do nothing but give me the run around. Wow. Way to treat a customer. Way to treat a veteran. Shame on you.
1 Updates & Rebuttals
Jim
Orlando,Florida,
What Does The Warranty Paperwork Say?
#2Consumer Comment
Fri, March 29, 2013
If the warranty coverage specifically excludes leaks then what's the problem? If it does not exclude leaks, then you have a different matter. If there is a leak exclusion, that exclusion is in force for everybody. Being a veteran has NOTHING to do with it. Apparently being a veteran didn't matter to you when you made yourself a subprime credit risk.
