Robin
Burbank,#2Author of original report
Thu, December 10, 2009
When you cancel they do not give a full refund if you haven't hired a phone company technician at your own expense to fully investigate all wiring from the Telephone central office to your inside wires to your telephone. Even after I spent days talking to their tech support to learn the speed I could attain would be half of what I signed on for. If I didn't sign up month to month-it would have been a one year contract with a large cancellation fee. I got a letter stating to return the modem in 30 days of they would charge me $99.
I got them to give me a partial refund but it was more than $20 short. And I had filed a dispute with Mastercard previously. Mastercard refunded my $48.55 on the day of the partial refund from DSLEXTREME.
So about 3 or more weeks later-DSLEXTREME took $48.55 out of my Mastercard account and told me I now owe them a $25 RECOVERY FEE for them taking out the money from my account.
This is being reviewed by the FCC and the BBB.