- Report: #1426526
Complaint Review: DSM Supply - Dallas Texas
Reported By:
Dr. Bruce Homsey -
Glendale, Arizona, United States
Submitted:
Updated:
-
Author Confirmed
Why?
DSM Supply
11837 Judd Court #106 Dallas, 75243 Texas, United States
Phone:
1-877-344-2407
Web:
DSMsupply.com
Categories:
Business Rating:
(0)
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DSM Supply Failure to provide purchased items Dallas Texas
DSM Supply Refused to refund payment after failing to deliver my order! Dallas Texas I own a Chiropractic Clinic in Glendale, AZ and had ordered a case 24 4oz spray of Biofreeze from this company back on 2-24-16 and I was told that it would arrive within two week. I called on 3-24-16 to find out what happened to my order. The person answering the phone said that they would investigate it and get back with me but never did. I called back on 4-1-16 to find out what the delay was and spoke with a gal named Jackie. She said that she would give me a $25 credit towards next purchase for my inconvenience. She said that the delivery date would be 4-4-16. I was told that the order was on backorder. This has been a total nightmare. My order never came so I called again in mid April and was told it had been shipped and should be there soon. Long story short, over the next few months I called multiple times and was told a variety of excuses including: It's being shipped, it should be there soon, it's on back order, and should be coming in within the week. I was fed up and called for a refund. I spoke to a gal named Jessica on 5-15-16 and told her what I had been going through and she said that she will investigate it and get back with me. I called her again on 6-8-16 I asked her why she didn’t return my call. She avoided answering my question and accused me of yelling at her then she hung up on me. I called back on a different day and asked to speak to somebody and accounting. I spoke with a gal named Gina and told her what had happened. I asked for her to provide a refund and she said that they were having problems with their computer and lost all their information. I told her the amount of the charges and she assured me that she would check into it for me and send me a check which never came. A few months ago I began calling again and was communicating with a gentleman named James that took over for Gina. I was in contact with him on several occasions and asked for him to provide the name of the owner. I spoke with the owner who’s name is Scott Malcom on two occasions the first of which he was extremely rude and said that he would check into it and get back with me. You never called me back. The second time I talk to Scott on 11-22-18 after James had arranged for him to get on the phone. He promised to get me my product but asked for 60 days to do so. Scott asked for me not to call again but that I might be surprised and receive the product within a week and a half. It has been 60 days since that conversation and I still have no product in hand. I would STRONGLY suggest anyone who has had an issue with this company to file a formal complaint against them with the attorney generals office. They should be held accountable. Charging for something not provided as far as I’m concerned is unethical, unprofessional and is committing consumer fraud which is illegal!
