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  • Report:  #789287

Complaint Review: E Commerce Exchange - Internet

Reported By:
Mame - Bronx, New York, New York, United States of America
Submitted:
Updated:

E Commerce Exchange
Long Island, New York Internet, United States of America
Phone:
18006396444
Web:
www.ecxstores.net
Tell us has your experience with this business or person been good? What's this?
My husband and I wanted to generate extra income at home thru e commerce. We have been approached by Thomas Bormann, senior e consultant who promesed to sell us an online store with tones brand products that would generate at list at the beginning at least 1000 dollars monthly accordig to Mr Bormann That was a lie. The store which, by the way, is just a copy SMC free store costs 3600 dollars payable in 36 installments of 99.95 dollar per month and a down payment of 195 dollars. All the agreement was formalized in a document signed on September 21, 2011. Everything seemed perfect until 10 days later when we were about to send the home mortgage payment that qe realized that thousands of dollars were missing. Mr Bormann who requested my husband bank info and a void check along with the contract did not hesitate to withdraw 790 dollars (instead of 195 dollars), the same day the contract was signed. The cheap and boring online store was ready only after 5 days. The same day tne website aired, Mr Bormann called trying to convince that we need to use the social network like tweeter, face book..etc to promote the business. For that, he asked 499 dollars. As per him we have act now because the price will go up next week. We politly decline the offer pretexting that the money is tight. Deite everything, Mr Thomas Bormann when staight to withdraw 499 dollars on September 26th. He struke again in Ocrober 2nd for the amount of 895 dollars. When asked to explain his ignoble act, he could npt say a word, but decided to refund only the 895 dollars . What about the rest? why did you at the first place tale the money without formal permission? How did him or E Com,erce Exchange he representes when through chase bank control system wlthout any proof?



1 Updates & Rebuttals

Mame

Bronx, New York,
New York,
United States of America
Our challenge has been rectified! Thank you E-Commerce Exchange!

#2Author of original report

Tue, November 08, 2011

We are happy to report that we have worked out misunderstandings our with E-Commerce Exchange.

Challenges can happen with any company, it's how they are handled that counts and we are happy to be moving ahead with E-Commerce Exchange on this venture and for their quick resolution to our misunderstanding and challenge.

We would voluntarily recommend E-Commerce Exchange to everybody we know because, not only is it a reliable company which puts the clients' needs first, but a group  of consultants who will work tirelessly to solve any problem that may occur and provide you with all the tools you need to run a successful business.

We would like to mention solemnly that the consultant, Thomas Bormann, that we didn't really know in depth at that time, is a gentleman, a very respectful person, and an indulgent workaholic who will try his very best to make your business flourish. As we had mentioned earlier what happened was just an isolated misunderstanding that both parties deeply regret and have already put behind us.

Thank you once again to everyone at E-Commerce Exchange!

Best regards,
Nuru and Mame
 

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