Correction
Orlando,#2UPDATE Employee
Sat, December 29, 2007
In reference to that call, customer stated that "it was to go to be true" and wanted the close out vacation be sent to her first before paying for it. Agent asked managemet if that can be done and managent got on the phone to inform customer why it can't be at this time but she can see the vacation details on the web. After five minutes of trying, customer then inform management that she entered the web address wrong and saw something about ripoff reports. After taking her time to enter the web address again, she finally found the right website. Upon reviewing the information, seeing the hotels, parks, resorts, video, being inform about the 90 minute presentation that is required, (which she never heard of vacation ownership presentation before) thats why the vacation is $169.00 and asking a series of questions, customer then put management on hold then came back stating that she doesn't want the vacation. Mangagement then asked what would be keeping her from taking the vacation today? Customer stated she just doesn't want it. Mangement then stated " That's alright. We were just calling her because she regested her infomation online for this offer, showing interest in visiting the theme parks in Orlando". Customer then stated she had signed up for baby stuff. Which management stated that we do not offer things for babys, it had to be a different website because on here she clicked on theme park tickets. Customer then started yelling over the phone "How dare you insult me". " I just lost my baby so I don't want a vacation". Management then aussured the customer that we are not trying to insult her or the lost of her child, we are just telling her how we got her information and giving her the information that she requested. No one disrespected the customer, infact she then apologized for yelling at management. The customer then calmly asked to be removed from the calling list which managent agreed to do, thanked her for her time said have a nice day and hung up the phone. NOTE: A lot of times customers who do not understand the way these vacation works find it to good to be true. Again the main pupose of vacation like this, is to do a vacation presation, that's why it is so inexpencive. If you do not do the presentation then you are responsible for the total cost of the vacation and that is the bottom line.