- Report: #70337
Complaint Review: Earnhardt Jeep - Tempe Arizona
-
Author Not Confirmed
Why?
Earnhardt Jeep
577 E Baseline Rd Tempe, 85283 Arizona, U.S.A.
Phone:
480-756-3512
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Earnhardt Jeep/Gerry Ashland Fleet Manager ripoff, dishonest, cheated out of money, do not respond to inquiries. Tempe Arizona
On June 8, 2003 I purchased a new 2004 Jeep Grand Cherokee from Earnhardt Jeep in Tempe, AZ. The salesperson was Gerry Ashland, Fleet Manager. I was purchasing a new car because I had been in a car accident and my previous vehicle , a Jeep Liberty, was totalled by my insurance company. My Jeep Liberty was being held at Earnhardt Dodge body shop where the estimate was completed.
I had just paid my annual vehicle license tax in April of 2003 on the Jeep Liberty, a total of $283.18. Because of a situation such as this, where you pay your annual tax and then get rid of the car, Arizona allows you to keep your plate and get credit for remaining fees when you transfer plate and fees to another vehicle. I was told that when a copy of the plate was faxed to Gerry by the Earnhardt body shop, the plate would be transferred. In order to draw up the contract however, he stated they had to include the full price of the Grand Cherokee's vehicle license tax in the financing. This amount on my contract is stated as $462.84.
After purchasing the car, I verified with the body shop that the license plate was faxed over to Gerry. Several weeks later however, I received a new license plate in the mail. My previous license plate that was supposed to transfer over, was a vanity plate that I had picked out, so I especially did not want a new license plate number. I went to the MVD office in Mesa, showed them my two license plates and they basically said that Earnhardt's had screwed up.
Earnhardt's had never filed anything to transfer my old plate to my new vehicle and had simply issued me a new license plate for which I was paying the full vehicle tax. The MVD transferred the info to my old plate and gave me paperwork showing that Earnhardt's owed me $212.39 since they never should have charged me the full vehicle tax in the first place.
I contacted Gerry Ashland with this info via phone, email and fax over 20 times and only received one response from him saying they were working on it. I received a check from Earnhardt's for $2.55, showing that they had overestimated the $462.84 charge by that amount. I faxed him the paperwork showing that it was not an overestimation that was in question but a failure to transfer my old plate to my new vehicle, like they said they would, and I have received no response. As it stands, the $212.39 of my money is floating somewhere in never-neverland, and has been for almost 5 months. It was paid by me to Earnhardt's so it is their responsibility to pay it back to me, as stated by the MVD.
Either Gerry and whoever is "working on it" doesn't care that I am missing $212.39, or they can't understand what I am explaining to them, but something has to be done, because I really need my money! You would think by being so "experienced" in the auto sales field they would understand where they screwed up and make it right so I don't have to complain about the situation to everyone, adding to their already negative image.
I feel like now that I have bought the car, they don't care about the customer once they have left their lot. I don't feel this is an acceptable level of customer service, since there are many more cars I will need to buy in my lifetime, and as of now, there is no way I would buy another one from Earnhardt.
Lisa
Gilbert, Arizona
U.S.A.
I had just paid my annual vehicle license tax in April of 2003 on the Jeep Liberty, a total of $283.18. Because of a situation such as this, where you pay your annual tax and then get rid of the car, Arizona allows you to keep your plate and get credit for remaining fees when you transfer plate and fees to another vehicle. I was told that when a copy of the plate was faxed to Gerry by the Earnhardt body shop, the plate would be transferred. In order to draw up the contract however, he stated they had to include the full price of the Grand Cherokee's vehicle license tax in the financing. This amount on my contract is stated as $462.84.
After purchasing the car, I verified with the body shop that the license plate was faxed over to Gerry. Several weeks later however, I received a new license plate in the mail. My previous license plate that was supposed to transfer over, was a vanity plate that I had picked out, so I especially did not want a new license plate number. I went to the MVD office in Mesa, showed them my two license plates and they basically said that Earnhardt's had screwed up.
Earnhardt's had never filed anything to transfer my old plate to my new vehicle and had simply issued me a new license plate for which I was paying the full vehicle tax. The MVD transferred the info to my old plate and gave me paperwork showing that Earnhardt's owed me $212.39 since they never should have charged me the full vehicle tax in the first place.
I contacted Gerry Ashland with this info via phone, email and fax over 20 times and only received one response from him saying they were working on it. I received a check from Earnhardt's for $2.55, showing that they had overestimated the $462.84 charge by that amount. I faxed him the paperwork showing that it was not an overestimation that was in question but a failure to transfer my old plate to my new vehicle, like they said they would, and I have received no response. As it stands, the $212.39 of my money is floating somewhere in never-neverland, and has been for almost 5 months. It was paid by me to Earnhardt's so it is their responsibility to pay it back to me, as stated by the MVD.
Either Gerry and whoever is "working on it" doesn't care that I am missing $212.39, or they can't understand what I am explaining to them, but something has to be done, because I really need my money! You would think by being so "experienced" in the auto sales field they would understand where they screwed up and make it right so I don't have to complain about the situation to everyone, adding to their already negative image.
I feel like now that I have bought the car, they don't care about the customer once they have left their lot. I don't feel this is an acceptable level of customer service, since there are many more cars I will need to buy in my lifetime, and as of now, there is no way I would buy another one from Earnhardt.
Lisa
Gilbert, Arizona
U.S.A.
1 Updates & Rebuttals
Paul
Apache Junction,Arizona,
U.S.A.
Try contacting manager, then BBB
#2Consumer Suggestion
Thu, September 08, 2005
We have similar experience with Earnhardt! I agree they are "a lot of bull" dealer. Try contacting the store manager where all this took place, then contact BBB with exact details of complaint. They will not enter into deal but will allow complaint if you are cheated or there is hanky panky, which clearly there is. Also, file complaint with atty generals office since this is "funding paid on your behalf?" We have not received our title, etc yet and intend looking over all costs since reading your statement. Hope you didn't get stuck with hundreds more on "theft alarm" system as we did? We also got that back since advertised price did not mention it!
