- Report: #1395230
Complaint Review: Easy Cancun Vacation - Internet
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Author Confirmed
Why?
Easy Cancun Vacation
Internet, USA
Phone:
18009618354
Web:
www.premiercancunvacations.com
Categories:
Business Rating:
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Premier Cancun Vacation When I spoke to the agent, she said it was Cancun package. After I gave my Credit card info a customer service called me up and said my reservation is in Mayan Riviera. Cancun, Mexico Internet
First an agent called me up and said that the vacation packages was 6 nights/7 days in Cancun. The tour package cost $1698.00 for 2 adults all inclusive. After I gave my Credit card information. She said a customer servive agent would called me up to give me a booking and confirmation number. The agent even mentioned that my reservation is cancellable and transferable with no additional cost or payments.
When I spoke to the customer service, she said that my reservation was now in Mayan Riviera. I expalined to the customer service agent that the sales agent told me it would be in Cancun.
I tried calling back the agent number (209) 253 2393 but no answer. I tried calling the 1800 968 6873. The number I spoke to Ms. Betty the custumer service but that number was an adult entairtainment site.
They already charged my credit card and still haven't received any itinerary or hotel info. Since last Monday (Aug. 21, 2017) I had been trying to contact the customer service and when I told them that I am cancelling my reservation, they will put me on hold for over 30 minutes and the line would be disconnected. I had been trying this everyday 3 times a day.
Now, August 24, 2017, I was able to spoke again to the customer service and she just email me my itinerary but NO Hotel information, No activities informations. She said it's not cancellable and she immediately hang up.
This is a SCAM and Rip Off.
