- Report: #292208
Complaint Review: Easy Saver Rewards Encore Marketing ProFlowers Cherry Moon Farms - Lanham Maryland
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Easy Saver Rewards Encore Marketing ProFlowers Cherry Moon Farms
4501 Forbes Blvd Lanham, 20706 Maryland, U.S.A.
Phone:
800-355-1837
Web:
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Easy Saver Rewards , Encore Marketing , ProFlowers Cherry Moon Farms Unauthorized charges to credit card associated with purchase at Cherry Moon Farms website Lanham Maryland
While placing an order for a fruit basket at Cherry Moon Farms cherrymoonfarms.com, subsidiary of ProFlowers was charged a membership fee (one time of $1.95 an ongoing monthly charge of $14.95) without authorization by Easy Saver Rewards easysaverrewards.com. Realized problem when conducting routine check of credit card bill. Followed Easy Saver Rewards instructions for cancellation by calling 1-800-444-9491, was given a cancellation confirmation number, assurance of refund, and I assumed the matter was closed.
To my surprise, Easy Saver Rewards did not cancel membership and I was billed $14.95 the following month. Was told when I called again that "Amber, the first customer representative was new and did not seem to cancel my membership properly." I do not believe this. Amber seemed competent and gave me cancellation confirmation. I believe that they don't bother to cancel these unauthorized memberships unless they are forced to. They let it slide for as long as possible. I've now been told that it will be 2 or 3 billing cycles before I'll get refund.
I've filed dispute with credit card company. My advice--do not make any online purchases with Cherry Moon Farms or ProFlowers since they associate themselves with such scam marketers and this is where my problem began.
Mer
Phoenixville, Pennsylvania
U.S.A.
To my surprise, Easy Saver Rewards did not cancel membership and I was billed $14.95 the following month. Was told when I called again that "Amber, the first customer representative was new and did not seem to cancel my membership properly." I do not believe this. Amber seemed competent and gave me cancellation confirmation. I believe that they don't bother to cancel these unauthorized memberships unless they are forced to. They let it slide for as long as possible. I've now been told that it will be 2 or 3 billing cycles before I'll get refund.
I've filed dispute with credit card company. My advice--do not make any online purchases with Cherry Moon Farms or ProFlowers since they associate themselves with such scam marketers and this is where my problem began.
Mer
Phoenixville, Pennsylvania
U.S.A.
2 Updates & Rebuttals
Caroline
San Diego,California,
U.S.A.
I can help
#2UPDATE Employee
Thu, December 03, 2009
Hello, My name is Caroline and I am the Special Programs Associate here at ProFlowers. I would like to sincerely apologize for any confusion you experienced regarding our partner program. I would be more than happy to discuss your concerns, assist you with anything I can and receive any additional feedback to improve our service. Please contact me directly to discuss, my phone number is (858) 909-3785. I would like to assist you in any way that I can.
Frank n. stein
Phoenixville,Pennsylvania,
U.S.A.
Easy Saver Rewards charges removed from credit card
#3Author of original report
Fri, December 28, 2007
It took several emails, phone calls, and filing a dispute with credit card but unauthorized charges were finally reversed--not sure if credit card responsible or EasySaverRewards or CherryMoonFarms. My message here is be persistent--don't give up. The charges can be reversed!
