- Report: #498085
Complaint Review: Easytemplates.com Downloads-templates.com - Internet
Reported By:
Cheryl -
San Francisco, California, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Easytemplates.com Downloads-templates.com
www.EasyTemplates.com ACN 118 085 644 Internet, United States of America
Phone:
Web:
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Easytemplates.com, Downloads-templates.com Triple W communications PTY LTD Alleged "Easy Flash Template" unusable poorly scripted/programmed and flawed. Company unwilling to refund or trade for other template. Internet
I paid $63 for what was represented as a "Easy Flash Template" that was anything but. It had bugs and I presented the issues to the company. The company wasn't interested in any issues that included:
The MX 2004 FLA extra version provided not opening forcing me to purchase Flash CS4
A FLA file that did not work properly. For instance I imported and replaced background artwork and Flash did not update this indicating there was a scripting issue involved in producing the SWF movie.
I told the company I'm an experienced Flash designer and provided a link to something I designed. I told them the template was complex and flawed. The company responded it was "impossible" to issue a refund or replacement template and the best they could do was a 15% discount on my next template purchase.
I issued a PayPal resolution dispute and the company wasn't influenced by such a complaint indicating it isn't conducting itself properly.
The MX 2004 FLA extra version provided not opening forcing me to purchase Flash CS4
A FLA file that did not work properly. For instance I imported and replaced background artwork and Flash did not update this indicating there was a scripting issue involved in producing the SWF movie.
I told the company I'm an experienced Flash designer and provided a link to something I designed. I told them the template was complex and flawed. The company responded it was "impossible" to issue a refund or replacement template and the best they could do was a 15% discount on my next template purchase.
I issued a PayPal resolution dispute and the company wasn't influenced by such a complaint indicating it isn't conducting itself properly.
1 Updates & Rebuttals
easytemplates
USAInaccurate information
#2
Tue, September 22, 2009
First of all we do not issue discounts, so not sure whether you are referring to the correct company?
Our templates are properly designed. We have been in business for more then 10 years and you can find our templates on thousands of websites.
If you want you can customize our Flash Templates by opening the source files in Adoble Flash assuming you have the proper Flash skills. This is done by many of our customers and they do not encounter any problems.
Wou must ofcourse install the fonts in your windows font directory and move the fla file to the html directory so it can link up with the other files when loaded into Adobe Flash.
