- Report: #1491743
Complaint Review: Ebay and PayPal -
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Author Confirmed
Why?
Ebay and PayPal
United States
Web:
EBAY.COM / PAYPAL.COM
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Ebay and PayPal Deny claim dispute unrefutalbe evidence of fraund, refuse to communicate effectively.
An item was purchase on Ebay and was paid through PayPal on a debit account. When nothing was heard from the seller a refund was requested. Seller responded after expected delivery date with a delivery confirmation number. Notice was received from FedEx the package was delivered.
I called FedEx and was given the address of delivery. Went to the addressee's house to retreive the package. The package had the matching confirmation number but that is all. It was not our address (intentionally close), the name was unknown to us or the addressee, and it was obvious by size and shape it did not contain the ordered item. It was also sent by a major retail store, not the seller. Since the package had our name or address I left the package and said I'd be in touch.
I immediately called Ebay and told them I didn't the package and tried to explain the situation. I was told there was nothing they could do since the delivery confirmation showed "Delivered". I requested a claim be opened. and I sent pictures of the package I took when I was at the addressee's home. Within a day I received notice the claim was denied since it was "Delivered". I had quickly realized this was a fraudulent transaction and the seller had pulled a scam. I had the local police file a report and they retrieved the package. I called Ebay back and was told I had to call PayPal. Let the games begin --.
PayPal said there is nothing they could do since they Ebay denied the claim. After some discussion I was told to send pictures supporting my contention to [email protected] with police report case number. I received an email stating records show "Delivered" so nothing would be done. I sent numerous requests to [email protected] for an explaination - nothing.
I've called back twice asking to speak to a supervisor I have been told "they are busy but I will tell them your waiting". I've waited 28 minutes and 35 minutes respectively before being disconnected. During one call I asked if they could see the picture I sent of the package label? The response was "yes". Do you see the address? - "Yes. Do you see my address listed on my account and on the purchase transaction number - response, "Yes"; does it match - response, "No. Is the name on the package the name on my account and transaction - response, "No". My next question, "do you see the confirmation number on the package and is it consistent with the number supplied by the seller?" The PayPal service representative stated there is nothing I can do. More emails to [email protected] for an explanation gets nothing.
So last week I call Ebay back and am told there is nothing they can do since it's been over 30 days. I state "Ebay is the one that passed me off". "Sorry, can't help you, it's been over 30 days."
I've been reluctant to provide the specific details of this Ebay scam transaction to protect future victims. It seems very effective for ripping off buyers.
However, at this point I'm not certain whom has a bigger deception, the seller, or Ebay and PayPal with their "Buyer Satisfaction Guarantee".
Side note: When authorities opened the package it contained a $3.00 item instead of the $519.00 item ordered. The cheap product was ordered through a 3rd party in order to provide buyer (us) a confirmation number that would be scanned as delivered. Once scanned as delivered at a valid address close to buyer Ebay then turned their head. I can't file a "not as described" claim with Ebay because they say it's over 30 days, and I don't have the package, it's in the possession of the police.
This is becoming ridiculously insane.
