Complaint Review: Ebay Seller huatuwan_0 - SHENZHEN Guang Dong

- SCAMMER !!! I lost 146 CAD !

I got a defected Item, GPS doesn't work, seller told me to return it, I did, and he didn't issue a refund, he stopped answering my messages. I contacted paypal, they denied my request!

The phone is not original and LOCKED !

Ebay Chat History showing:

1- Seller offered return for refund

2- buyer shipped the item following the instructions stated by the seller

3- seller received the parcel and saying: "we have refunded,you can check it later", and Paypal confirming no refund was issued

4- seller no longer responding to buyer inquiries

[18-Jul-19 21:49] Ahmed: Hello, This is the 2nd time I'm inquiring about this refund? Did you issue the refund through Paypal? When should it arrive? What us the Transaction ID?

I received nothing Thanks, Ahmed

[15-Jul-19 22:01] Ahmed: Hello, Did you refund to eBay or PayPal? When did you do the refund? I didn t receive anything. Thanks

[12-Jul-19 03:45] huatuwan_0: Dear,we have refunded,you can check it later, thanks

[11-Jul-19 01:35] Ahmed: Hello, Did you issue a refund for this item? Thanks

[27-May-19 05:39] huatuwan_0: Dear,thanks in advance

[27-May-19 03:22] Ahmed: Thanks, I ll leave good feedback once done.

[27-May-19 02:35] huatuwan_0: Dear,thanks for your message,pls no worry i will refund you once got your parcel,

[25-May-19 21:24] Ahmed: Hello, I just shipped it, it should take 1-2 months. "I want a refund not replacement". How and when are you going to make the payment? Thank you [Parcel Picture Attached]

[23-May-19 23:24] huatuwan_0: Dear,yes i confirm the address,pls return it by post, the cheapest one,and declare it as low value to avoid customs fee, thanks

Your previous message

[23-May-19 14:57] Ahmed: Please check the attached image and confirm your name, address, phone number: Also: - Who pays for shipping? - Will customs ask me for taxes? - Does the replacement phone has 1 year warranty and 30 days free returns?

[21-May-19 01:55] huatuwan_0: Dear,you can send the phone only,thanks

[20-May-19 03:33] Ahmed: Hi, Thank you, I want a replacement. Should I send the phone, the charger, the headhones ? or the phone only? Thank you

[19-May-19 21:04] huatuwan_0: dear, we can accept a return for refund or replacement,it is up to you.thanks for your patience and comprehension, Here is our returned address. Pls send back the item by ordinary Post Mail.

Pls put a note in the parcel to mention your Ebay ID and return for reason. (Pls do not send it via fast delivery, such as DHL Fedex UPS TNT. It will be 100% held or destroyed in customs.) Name: AMY WH( X29679) Address: 11E301,XINTUO GARDEN,SHIXIA NORTH 1ST STREET, Futian City: SHENZHEN Province: Guang Dong Country: China Post Code: 518000 Phone: 0755-83389366

Pls inform us when you have sent this parcel, We will try our best to fix the issue. thank you again.

[17-May-19 04:34] Ahmed: I Bought this item in Febreuary 2019, with 1 year warranty Currently the GPS stopped working, the phone doesn't lock to satellite. do you have a fix?