Complaint Review: Ebay - World Wide Internet

I had someone tap into my Ebay account. They bought gay pride T-Shirts, panties, etc. I contacted EBAY over 40 times. They did nothing!! When they did respond, the blame was placed on me! Their customer service is NON-EXISTANT!! When you do get a response, they try to blame you!!

Below are some other people that hate Ebay as much as I do. I hope that this report gets posted. I'm afraid it won't, due to the fact that EBAY is being promoted on this site now..

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We are in no way affiliated with the auction site ebay.com. As a matter of fact we would urge you to NOT place any items for sale at ebay. Ebay has a policy of ripping off sellers by not refunding fees when a bidder does not follow through with a purchase. The owner of this site is a former "Power Seller" who was screwed by a series of underage and deadbeat buyers in the spring of 2000. Ebay refused to help this seller by refunding the featured listing fees citing the "rules". Funny thing is the same rules say a bidder must be 18 years or older, and must follow through with a purchase. Ebay only seems to enforce rules when they benefit ebay. In this case the rules favored putting money in ebay's pocket, and taking it from mine.

Of course I am just the little guy here, can't do much to force a policy change to make the rules fair. See if you step on the 800 pound bullies toes they tend to get nasty and threaten you with legal action and all sorts of fun stuff. Well ebay is about to learn that some of the little people out there on the web DO have the balls to stand up and tell them to go @#$% themselves and this is what this site is all about. Oh and I almost forgot...

Brett Healy, Ebay's Intellectual Property Counsel, Kiss My *@#!

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View the letters from ebay.com demanding I shut down. They don't want you to see this site. More reasons EBAY is bad:

Why eBay is bad:

Michael Schrage makes a great point in a q/a on Tony Perkins' blog about eBay's quality control: that eBay's big flaw is that quality control depends on external vendors.

"If I'm eBay, why do I want to bear the costs of doing quality control for the thousands or tens of thousands of auctions I have running at any given time and the thousands if not tens of thousands of buyers and sellers? That's too expensive. But I realize I need some sort of mechanism for quality control, so I turn it over to the community. That's taking a bug and turning it into a

feature."

Schrage is exactly right, as any of us who've been burned by an eBay auction well know. I'm going through one of these right now. In early November, I won an auction for a antique coffee table, paying $100 for the table and $50 for shipping. The seller only accepted checks & money orders. When the table arrived from UPS, it was in pieces; all four legs were snapped off. So I wrote the seller and he said 'UPS's fault; file a damage report and collect the insurance.' A pain, I thought, since it was his packaging that failed. But I dutifully filed the claim and waited.

Two weeks later, called UPS and they tell me company policy is only to deal with the shipper (who pays UPS) - not the receiver. I relate this to the seller - and wait. A month goes by, I call UPS, they say they've 'closed the file,' but can't tell me what the determination of the report was. So I ask the seller. And wait. Now all this time I have held off on filing any feedback - my only recourse under eBay. But I do notice that in the meantime, another guy has posted negative feedback for the same thing - broken merchandise. But the seller then swatted back with his own negative feedback. So now I am in a quandary: the seller says he's still hassling UPS, but I have no way to determine the truth of that. And he won't respond to my requests that he just reimburse me my $100 and cash the UPS check when/if it comes. And now I've got 1 week before my window to leave feedback closes.

So I ask you: What should I do? And at what point does it make no sense for me to keep trying to get my $100 back and just do a tit/tat of negative feedback? The only thing I can say is that I'm much less a fan of eBay now - I know it's caveat emptor, but really, how much risk should a buyer take on?

April 07, 2003 eBay is Bad!

I really hate it that I have the high bid on this DC Direct Metal Men 7 Piece PVC Figure Set and then someone logs on 25 minutes before it ends and beats my bid by only 50 cents.

A few years back I was talking with someone about how to really make eBay a true auction system. I mean, in a REAL auction, the auction ends when the person who is willing to pay the most doesn't get outbid. So why not have the auction reach its conclusion and then give everyone who was outbid 24 hours to place any additional bids?

It would get rid of these last-minute fiends who force you to sit by your computer hovering over the item you want until the clock expires. Not that they couldn't bid, but they wouldn't always succeed in swiping my Metal Men PVC set for a measly 50 cents' difference eBay sells a service on the internet - just try to sell something on there without cutting them a slice (and if you use PayPal, you cut them another slice). When you try to find out something about their service, make changes in your acct. and it doesn't work, or for other reasons they screwed up.

You can email them but you never get a response. Their customer care on their own service - nothing about the buy/sell transactions - BADS!!! Maybe they can be embarrassed into shaping up. But not if sites like RR don't help out. And they do make more money than God - tell me how they do that if they are not SELLING THEIR SERVICE on the Internet?

You people are clueless!!

eBay suspended my account last week - because they say I was associated with another suspended account that I had never heard of! And I have a 100% positive feedback rating!

Now - did the email that they sent me have a phone number to call? NO! Did the email say "Click here if this email is in error"? NO! Do they respond to 'reply' emails in 24 - 48 hours as they advertise? NO! Does their web page list phone numbers? NO! Does the "Click Here if your account was wrongfully suspended" hyperlink work? NO!

So why can't eBay's customer service be held accountable??

(I found the eBay customer support phone # from an internet search : 1-888-749-3229) Were they able to help when I called? NO! (The system was supposedly updating at 1:30 pm PST)

Pete

Spencerport, New York
U.S.A.

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