Christine
Beverly,#2Author of original report
Tue, June 21, 2005
Yes, I did order royal blue almonds again, and they were delivered promptly. My money was credited, but not until I contacted my credit card company. I am still angry about what they put me through for 2 weeks, by not responding to concerns. If they had just told me that they didn't have them and they were sorry, I would have understood. But to completely ignore my desperate pleas for information, is not good business. If they ship thousands of orders a month successfully, how can it hurt them to contact the few people whose orders they can't fill? When people are planning functions, they're nervous enough, without having to go through the agony of not knowing whether their order will be filled.
Karen
Ewing,#3REBUTTAL Owner of company
Tue, June 21, 2005
This customer received a refund for the backordered items and placed another order with our company.