- Report: #156615
Complaint Review: Ecampus.com - , Lexington Kentucky
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Ecampus.com
2415 Palumbo Dr. , Lexington, 40509 Kentucky, U.S.A.
Phone:
859-514-5200
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Ecampus.com Ripoff SCREWING Students Across U.S. No Refund, IMPOSSIBLE To Communicate With, Lexington Kentucky
AT 9a on August 29, 2005 Melvin Mencher's $67.62 text, News Reporting and Writing with Brush-Up CD-ROM and PowerWeb was returned via UPS to ecampus.com in Lexington, Kentuck, in pristine condition. Order No.4365761, UPS Trkg #1Z380R1V0324798712, ISBN 0073212768. UPS recorded delivery and after this, dead silence.
I have written numerous emails into the ethers. I hung up after a phone call to them revealed I'd have to wait 26 minutes as the 44th person in line to speak with customer service. After 11 days I received a brief, bouncy response from a "BethanyMaddox" in "customer service" promising a refund. 13 days after receivng their product back I have no money. That's $67.62. They want a 10% restocking fee!! (Half.com returned my money plus postage upon receipt of my books.)
Only too late, this a.m. 10 Sept., I discovered on the internet that ECAMPUS.COM has numerous similar complaints pending against them. I phoned office in Lexington and Ms Maddox does not exist on their employee directory.
I will now contact the Police and Better Busines Bureau in Lexington, Chamber of Commerce, VISA, and nearby colleges and universities here in Bay Area, California.
This is a disgusting way to treat students who already suffer from limited incomes AND my fault for not researching them on the internet beforehand.
Kathy
San Francisco, California
U.S.A.
I have written numerous emails into the ethers. I hung up after a phone call to them revealed I'd have to wait 26 minutes as the 44th person in line to speak with customer service. After 11 days I received a brief, bouncy response from a "BethanyMaddox" in "customer service" promising a refund. 13 days after receivng their product back I have no money. That's $67.62. They want a 10% restocking fee!! (Half.com returned my money plus postage upon receipt of my books.)
Only too late, this a.m. 10 Sept., I discovered on the internet that ECAMPUS.COM has numerous similar complaints pending against them. I phoned office in Lexington and Ms Maddox does not exist on their employee directory.
I will now contact the Police and Better Busines Bureau in Lexington, Chamber of Commerce, VISA, and nearby colleges and universities here in Bay Area, California.
This is a disgusting way to treat students who already suffer from limited incomes AND my fault for not researching them on the internet beforehand.
Kathy
San Francisco, California
U.S.A.
1 Updates & Rebuttals
Kathy
San Francisco,California,
U.S.A.
Partial refund from ecampus.com aka A Book Place, LLC, Lexington, KY
#2Author of original report
Mon, September 12, 2005
This morning I did indeed receive a partial refund into my bank account, on the day after writing this public complaint and contacting the financial crime unit of the Lexington Police Department. A policewoman who answered the phone down there said this company had filed bankruptcy in the past. Ecampus.com held back a whopping 10% of my refund for a "restocking" fee -- this after no action for two weeks. They're not big on PR. I have contacted local colleges and universities to alert their bookstores and students as much as possible to the business practices of this company.
