- Report: #557610
Complaint Review: eCycle Group - Ojai California
Reported By:
Suzanna -
Oceanside, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
eCycle Group
416 Bryant Circle, Suite E Ojai, 93023 California, United States of America
Phone:
800-416-5251
Web:
http://www.ecyclegroup.com/checkprices.php
Categories:
Business Rating:
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eCycle Group eCycle Group Printer Cartridge Recycling Approx. 12% of Rebate - Missing w/out Valid Explanation Ojai, California
ECycle Group enticed me with their high rebate prices so I shipped (documented 23 type of) ink/toner cartridges, which was counted several times as well as carefully packaged. In the end they made me feel like a senile idiot who cannot count or see as they ripped me off blind.
On 1/20/2010 I tried to speak with a Supervisor after e-mailing an excel spreadsheet breaking down all the discrepancies such as MIS-MATCHED PRICING, MIS-MATCHED QUANTITIES, MIS-MATCHED ITEMS (e.g. Canon PG-40 was shipped for $4.25 rebate instead they paid for Canon PG-30 priced at $1.00).
Briefly the Supervisor explained that 2 items (totaling $20.00 in discrepancies) contained correct pricing since it was based of List 84 (covering shipments received from 10/16/09-10/31/09, they received my shipment on 10/28/09).
As for the remaining discrepancies ($47.65 which is approx. 12% of my shipment) the Supervisor become annoyed, he sharply stated that all shipments are triple counted by professionals at eCycle Group & that they didnt make any mistakes.
At the end I was threatened with legal action if I complain, so I guess Freedom of Speech
is an illusive subject they try to sweep under the carpet maybe to join my missing money I cant seem to find L.
