Complaint Review: Edible Arrangements - Sugarland Texas

$100 for 10 chocolate-covered strawberries? No matter how many ways you try to twist it, that's just not even possible. I worked for an Edible Arrangements for a couple of years and we do not even offer a box/arrangement of just ten strawberries. The smallest one we can deliver is a box of 12 for $25. Also, this is why I would always try and stress to my customers that these are NOT GOOD GIFTS for a complete surprise at home!! At work, at least you have a very good chance that they will stay in one place all day. When people are at home, they are free to come and go as they please, and typically do. I have to assume that the customer who posted here wanted to surprise Mom, so she placed an order without mentioning it to her, crossed her fingers and hoped she would be home, then blamed the company when she wasn't. I personally cannot think of any other delivery business that will go back to the same place to attempt the same delivery more than once or twice. I think going back twice is pretty generous. You paid for a delivery, you did not pay for an infinite amount of the store's resources. Like the other former employee said, we would constantly get people saying "but I was home all day!!" without considering the possibility that they were in the bathroom/basement/shower/back yard/garage/neighbor's house/asleep/sick/etc when the driver came. 99% of the time, that ended up being the case. The other 1% they would realize that they did in fact leave the house for an entire hour for lunch.

This claim is far fetched. I have worked in a few Edible Arrangements stores. I know the procedures and prices very well. First, there are no $100 chocolate strawberry arrangements. Secondly no one would pay $100 for 10 strawberries......especially when you can get a dozen for $25. Anyone can go to the website to see that. Second, it sounds like what really happened was this customer placed an order for delivery on a specific day and did not ensure that someone was going to be there to receive it. It also sounds like she didn't provide enough valid information for the delivery driver to make contact with the recipient (such as a direct telephone number). That is her responsability. I have performed both delivery driver and customer service duties and I have come across people who claim after an unsuccessful delivery attempt that the recipient was at home all day! However when I arrived, there was no answer at the door and the phone number provided belonged to the customer and not the recipient. Then the customer didn't answer the phone (likely because they didn't recognize the number). Then we have to leave a "sorry I missed you" tag on the door when the recipient was probably home in the bathroom, the basement or taking nap. A valid phone number may have avoided that mess. As far as her having to pick it up--some store have a policy that after a certain number of attempts (1 or 2) then someone has to come and pick up the item. These items are delivered in refrigerated vehicles so they burn fuel much faster than say an SUV. Also, if a driver was sent out twice to make a delivery then it is likely that the store paid more to make that delivery than the customer paid for a delivery charge. She should have ensured that someone was going to be there to receive it and provided enough information to the store to contact the recipient if the driver could not get an answer at the door. Sometimes (if the store is allow or has time) the customer will deliver to a second location if he gets to the house and finds out the recipient is somewhere else (i.e. the grocery store or at work).

This claim is far fetched. I have worked in a few Edible Arrangements stores. I know the procedures and prices very well. First, there are no $100 chocolate strawberry arrangements. Secondly no one would pay $100 for 10 strawberries......especially when you can get a dozen for $25. Anyone can go to the website to see that. Second, it sounds like what really happened was this customer placed an order for delivery on a specific day and did not ensure that someone was going to be there to receive it. It also sounds like she didn't provide enough valid information for the delivery driver to make contact with the recipient (such as a direct telephone number). That is her responsability. I have performed both delivery driver and customer service duties and I have come across people who claim after an unsuccessful delivery attempt that the recipient was at home all day! However when I arrived, there was no answer at the door and the phone number provided belonged to the customer and not the recipient. Then the customer didn't answer the phone (likely because they didn't recognize the number). Then we have to leave a "sorry I missed you" tag on the door when the recipient was probably home in the bathroom, the basement or taking nap. A valid phone number may have avoided that mess. As far as her having to pick it up--some store have a policy that after a certain number of attempts (1 or 2) then someone has to come and pick up the item. These items are delivered in refrigerated vehicles so they burn fuel much faster than say an SUV. Also, if a driver was sent out twice to make a delivery then it is likely that the store paid more to make that delivery than the customer paid for a delivery charge. She should have ensured that someone was going to be there to receive it and provided enough information to the store to contact the recipient if the driver could not get an answer at the door. Sometimes (if the store is allow or has time) the customer will deliver to a second location if he gets to the house and finds out the recipient is somewhere else (i.e. the grocery store or at work).

This claim is far fetched. I have worked in a few Edible Arrangements stores. I know the procedures and prices very well. First, there are no $100 chocolate strawberry arrangements. Secondly no one would pay $100 for 10 strawberries......especially when you can get a dozen for $25. Anyone can go to the website to see that. Second, it sounds like what really happened was this customer placed an order for delivery on a specific day and did not ensure that someone was going to be there to receive it. It also sounds like she didn't provide enough valid information for the delivery driver to make contact with the recipient (such as a direct telephone number). That is her responsability. I have performed both delivery driver and customer service duties and I have come across people who claim after an unsuccessful delivery attempt that the recipient was at home all day! However when I arrived, there was no answer at the door and the phone number provided belonged to the customer and not the recipient. Then the customer didn't answer the phone (likely because they didn't recognize the number). Then we have to leave a "sorry I missed you" tag on the door when the recipient was probably home in the bathroom, the basement or taking nap. A valid phone number may have avoided that mess. As far as her having to pick it up--some store have a policy that after a certain number of attempts (1 or 2) then someone has to come and pick up the item. These items are delivered in refrigerated vehicles so they burn fuel much faster than say an SUV. Also, if a driver was sent out twice to make a delivery then it is likely that the store paid more to make that delivery than the customer paid for a delivery charge. She should have ensured that someone was going to be there to receive it and provided enough information to the store to contact the recipient if the driver could not get an answer at the door. Sometimes (if the store is allow or has time) the customer will deliver to a second location if he gets to the house and finds out the recipient is somewhere else (i.e. the grocery store or at work).

This claim is far fetched. I have worked in a few Edible Arrangements stores. I know the procedures and prices very well. First, there are no $100 chocolate strawberry arrangements. Secondly no one would pay $100 for 10 strawberries......especially when you can get a dozen for $25. Anyone can go to the website to see that. Second, it sounds like what really happened was this customer placed an order for delivery on a specific day and did not ensure that someone was going to be there to receive it. It also sounds like she didn't provide enough valid information for the delivery driver to make contact with the recipient (such as a direct telephone number). That is her responsability. I have performed both delivery driver and customer service duties and I have come across people who claim after an unsuccessful delivery attempt that the recipient was at home all day! However when I arrived, there was no answer at the door and the phone number provided belonged to the customer and not the recipient. Then the customer didn't answer the phone (likely because they didn't recognize the number). Then we have to leave a "sorry I missed you" tag on the door when the recipient was probably home in the bathroom, the basement or taking nap. A valid phone number may have avoided that mess. As far as her having to pick it up--some store have a policy that after a certain number of attempts (1 or 2) then someone has to come and pick up the item. These items are delivered in refrigerated vehicles so they burn fuel much faster than say an SUV. Also, if a driver was sent out twice to make a delivery then it is likely that the store paid more to make that delivery than the customer paid for a delivery charge. She should have ensured that someone was going to be there to receive it and provided enough information to the store to contact the recipient if the driver could not get an answer at the door. Sometimes (if the store is allow or has time) the customer will deliver to a second location if he gets to the house and finds out the recipient is somewhere else (i.e. the grocery store or at work).