Nancy
Los Angeles,#2Consumer Comment
Sat, September 09, 2006
Don't try to clean up your DIRTY BACKYARD by saying that people are confusing your company with another Credit card Company we know who you are EDPREPORTING Card Services. You are full of BS! You are the ones that are charging$159.95 for a Pre paid debit card!!! Bridgette and Eric(USA) please!! stop the BS you ar either Velia Murillo the Manager using a different name or her stupid helpers trying to make yourselves look good in either case you are still a bunch of crooks that rip off the elderly and poor people. I don't know If you people believe that there is a God but you will soon see his work. Did you see what happen to New Orleans!! Well get ready to experience the work of a higherpower!
Eric
Corona Del Mar,#3Consumer Comment
Mon, August 28, 2006
Apparently, there are customers with EDPReporting.com who are filing complaints against this company and are confusing them with another company(EDP Credit Card Services - www.edpcc.com) who are not in any way affiliated with www.EDPReporting.com ! For any customers of EDPReporting who are filing complaints on RipOffReport.com, please contact EDPReporting.com at 800-430-0672 or [email protected] to resolve any issues with this company. Please do not contact EDP Credit Card Services, for they are not affiliated in any way with EDPReporting.com !
Velia
Valley Village,#4UPDATE Employee
Fri, August 25, 2006
My name is Velia Murillo and I work for EDP Reporting Customer Service Department. This venting email has come to my attention. It was disappointing to read how Nancy felt the need to let out her frustrations through this means, but this is actually a positive thing as that is what RipOffReporting.com is all about. It is a place to vent frustrations. Although, this email has little merit Nancy did bring up some good suggestions worth highlighting. All online consumers should read what follows and keep it in mind the next time they are ordering. I see this as a good opportunity to give online consumers suggestions based on our experience as a Customer Service Department for online orders. Online consumers, please take note of the following: 1) Like Nancy says, always READ the terms and conditions before ordering. As consumers that is our responsibility; don't enter sensitive information like your bank account number, social security number before reading why it is needed. This will prevent the biggest mistake consumers make, which is assuming what the information they enter will be used for and then incorrectly blaming the companies they are entering into business with. 2) Like Nancy says, SAFEGUARD your sensitive information (even at home). Never leave it out for others to use. This will prevent real fraud, ID theft from happening to you, and stop criminals from using your information. Remember, be cautious when entering or disclosing your information at all times. 3) Like Nancy says, BE AWARE when ordering online clicking the X will only close the window you are on but MAY NOT CANCEL your online order, IF YOU ALREADY SUBMITTED YOUR ORDER. Take the time to read what you order before you order. After you've ordered then it is too late to undo what you agreed and authorized. You must contact Customer Service ASAP to cancel. 4) Like Nancy says, DON'T claim fraud when it is not fraud. This will result in you getting police fines because of your false report. Be responsible when you are online ordering, as the IP address of the computer you order from is captured and will be traced back to you. Legitimate organizations will always offer and assist law enforcement with investigations to capture criminals by turning over the proof of authorization. If no such assistance is offered then be concerned about that organization. 5) Like Nancy says, when contacting Customer Service BE REALISTIC about when you will be contacted back and allow them at least 24-48 hours to contact you. Use and follow all their means of communications, especially when doing online orders. It makes sense for Customer Service to offer varies ways for customers to contact such as email, live chat in addition to phone contacts. The above should be a guide to follow for all consumers ordering online. The above are suggestions our Customer Service staff gives to our online customers. Our Customer Service Department not only supports but also educates. I hope the visitors to this site take the time to read the suggestions made here and practice them. All online consumers should keep them before doing their next online order. Thank you Nancy for the time you took to express your frustrations with RipOffReporting.com and allowing me to bring more awareness to all online consumers about how they can prevent real fraud from happening.