- Report: #1356099
Complaint Review: eGifter - Nationwide
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Author Confirmed
Why?
eGifter
Nationwide, USA
Phone:
516-882-1200
Web:
www.egifter.com
Categories:
Business Rating:
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eGifter not selling real gift cards. They are limited use. Beware. Huntington New York
I recently purchased eBay gift cards from this company that did not work. The eBay checkout page would accept the gift card entries and credit them but at some point it would erase all of the entries and make me start over entering the numbers. This problem persisted and made it impossible to complete the purchase.
When I asked eGifter support, all they did was provide me with a canned response that, "Once an eGift Card has been claimed and the gift card number has been viewed, we are unable to provide a refund" and directed me to their terms of service. First of all I never asked for a refund. I just wanted to know how to use the gift cards. Second of all, how was I supposed to know about his problem prior to viewing the gift cards and attempting to use them?!? The problem was only revealed during checkout!!!
While the eGifter sales page for these cards informs the customer that "eBay Gift Cards are the Perfect Gift, Every Time...eBay Gift Cards never expire and have no fees" it also lays out a specific caveat related to eBay gift cards purchased through them: "Both an eBay account and a PayPal account in the U.S. are required to use this gift card" Ok fine, I had both of those things.
Since they would not respond to further inquiry I went and researched the issue myself. It turns out that there is a hidden clause in the eBay user agreement that restricts the use of gift cards to 8 entries per order, and also limits the total that can be redeemed per order and per month.
Egifter made no mention of this absurd limitation which makes their $25 eBay gift cards only redeemable for up to $200 on a single order. This means that if you buy $1000 worth, well, that's not exactly like buying $1000 in gift cards is it??
eGifter's lack of transparency has left me with a large amount of very limited use eBay gift cards that I can't imagine being able to ever use in the near future. Not to mention, a fraudulent company is now stuck with my money.
