voiceofmany
Warner Robins,#2UPDATE EX-employee responds
Wed, April 14, 2010
I was an employee briefly as a customer service representive in merchant services. I disapproved of the practice of the fees and traps in their policies. As the person on the other end of the phone, customer service was a joke. Your job wasn't helping the customer, it was how many calls you answered and fast you could get off the phone with them. You are consently monitored on your calls. I was to tell the customer that I would take care or look into their issues but in reality I wasn't to do anything except file, fax or mail papers to the customer or in their behalf. That was the end of the trail. I wasn't allow to follow up for the customer.
If you sign a contract with them, it will cost you dearly to get out of it no matter how long you do business with them. The Costco services had the cheapest fees and the contract could be broken without being charged for quiting your services. That was 2 years ago and that could have changed. Some customers didn't have an actual contract on file but we was not allow to pass that on to the customer. So many things seemed so fraudulant there.
The turn-over in that building was tremendous. I was hired with 30-40 people and after training (8 weeks)there may have been 5 or 6 left. I would recommend people considering doing business with Elavon (NOVA) to look elsewhere. I don't know if there is a better company out there or if they all are like that but I do know that Elavon does business under a lot of different names (First Horizon, Costco, Merchant Services) so beware you may still be doing business with them. It will always be a paperchase with them. I know that you won't be told the whole truth only partials.