Carl
Henderson,#2UPDATE EX-employee responds
Thu, August 19, 2010
Sorry to hear you had misunderstanding. I am a x employee of The Grandview at Las Vegas and will return to work soon. No one is talked into going to the presentation, you receive gifts to attend like show tickets, dinners, gaming vouchers and other fine gifts and transportation to and from the resort. Sometimes this happens, that with all the offers presented; the customer gets confused on what they are getting. Sounds like you thought you was getting a two bedroom, but I will bet you only paid for a one bedroom. I am sure you did not pay for a two bedroom and receive one. "right" If you want 2 weeks you can go to the resort the next time you are in town and they will upgrade you. Any moneys already paid they will apply to the upgrade. The bonus weeks that you received are not worthless. You just pay the exchange fee that is less the $200 for a week in a resort that people use all the time. Yes you have to book 45 days or less. Try calling RCI and tell them what area you would like to visit, they will tell you what is available book it and go. Great for a extra get away even for a few days "it is a bargain". Why someone did not return your call I would not guess, maybe the do not work there anymore. If a agent or manager lies to customer and get caught, they get canned. The company does not tolerate that kind of tactics. They do around a million dollars daily business and do not need to deceive people and risk loosing there business license through the Real Estate Division. Let me explain and you can find out for yourself. The company has to file a business plan with the Real Estate Div. Such as the cost of the weeks and incentives. That is not a used car lot that you attended, everyone pays the same and if you leave and come back they can not give you the incentives or they will be breaking the law. In fact Timeshare companies have been fine $300,000 for doing just that. To sum this up Timeshare in Las Vegas is highly regulate through the Real Estate Div. in fact all agents must be license through them and pass a FBI background check that I have to do again because I was sick and my license has expired. Hope this helps Carl