- Report: #795362
Complaint Review: Elite Beauty basics - Harrisburg Pennsylvania
Reported By:
Janet -
Awendaw, South Carolina, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Elite Beauty basics
147 North Cameron Street Harrisburg, 17101 Pennsylvania, United States of America
Phone:
1-866-605-3565
Web:
http://www.elitebeautybasics.com
Categories:
Business Rating:
(0)
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Elite Beauty basics rip off, NOT free, membership Harrisburg, Pennsylvania
Signed up for this under the pretenses it was a free sample, all you had to pay for was shipping and handling. They later shipped a small container of a anti aging product. Later there were charges on my bank account for $140. Called them to try to get a refund and they told me I was signed up for a "membership" and those were my fees. Would not refund ANY money unless I had returned the unused product within 10 days of shipping date.
This charge on my bank account was 2 weeks later. This company and http://www.simplynaturallybeautiful.com are the exact same thing. NOTHING is ever free if they require you to pay S&H.
This charge on my bank account was 2 weeks later. This company and http://www.simplynaturallybeautiful.com are the exact same thing. NOTHING is ever free if they require you to pay S&H.
1 Updates & Rebuttals
Ken
Greeley,Colorado,
USA
You really should have read their "Terms of service (on their homepage)
#2Consumer Comment
Sat, November 05, 2011
Trial:Enrolling In The Trial Offer and Club Program. In submitting an order for a Trial (pay just a trial fee of $1.00, plus a shipping and handling fee of up to $9.45; trial and s&h fees are non-refundable) of Mineral Elements Mineral Make-up, you are automatically enrolled into the Mineral Elements Beauty Club and will continue to be a member of the Club unless you follow the instructions detailed in item #4 below.Trial Shipment. A 60-Day Supply of Mineral Elements Introductory Mineral Make-up Kit will be shipped to you after the credit or debit card you provide when you submit your order is successfully charged a trial fee of $1.00, plus a shipping and handling fee of up to $9.45 (trial and s&h fees are non-refundable). Within 72 hours after your product ships an invoice receipt will be sent to you via e-mail, to the e-mail address you provided at time of sign-up. Limit 1 introductory Trial order per household.Trial Period. You will have 10 days from the date of shipment to try the Mineral Elements Introductory Mineral Make-up Kit. Your order will ship by first-class mail through the United States Postal Service ("USPS"). According to the USPS published delivery schedules, your shipment should arrive within 3 to 5 days. Accordingly, this should provide you around 5 to 7 days to try the product. The Trial period ends 10 days from the shipment date. If you are not satisfied after trying the product, you must follow the instructions below to return the 4 containers of mineral make-up ("make-up") as well as the brushes, cosmetic bag and brush pouch ("accessories").Returning Your Remaining 60-Day Supply of Make-up and Accessories. If you do not take affirmative action to cancel the Club membership before the end of the Trial period and return the remaining make-up and accessories in accordance with the Returns and Refunds Policy, (a) your credit or debit card will be automatically charged $130.41 for the Introductory Make-up Kit, and; (b) you will continue to be a member of the Club. Click here to cancel your membership and get return instructions or call Customer Service at 1-866-605-3565. You will be responsible for paying the shipping and handling costs to return the unused portion of the trial product.Club Membership:Automatic Shipments. As a member of the Club, you will receive exclusive benefits which include bi-monthly automatic shipments at the members-only discounted monthly Club price of $29.41 (plus a s&h fee of up to $9.45 on the month the product ships) -- a significant savings off of the normal retail price. Simply do nothing and, beginning about 30 days after the end of your 10-day Trial period and every other month thereafter, you will receive a fresh 2-month supply of Mineral Elements Mineral Make-up in the form of 2 foundations (in the shade you chose at sign-up), 1 veil and 1 bronzer; each consisting of 2.5 grams in containers. The credit or debit card you provided upon enrollment will be automatically charged $29.41 (plus s&h on the month the product ships) on a monthly basis until you take affirmative action to cancel your membership.How To Cancel. Click here to cancel your membership or call Customer Service at 1-866-605-3565.
Taking the time to read this would have saved you all this trouble and expense.....sorry.
