- Report: #363763
Complaint Review: EMBARQ WIRELESS & RESIDENTIAL SERVICE - Las Vegas Nevada
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EMBARQ WIRELESS & RESIDENTIAL SERVICE
www.embarq.com Las Vegas, 89005 Nevada, U.S.A.
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EMBARQ WIRELESS NOW YOU SEE THEM NOW YOU DON'T Number portability through Embarq maybe not Las Vegas Nevada
Several years ago we changed our home phone, internet, long distance and wireless service to Embarq for one of there "bundles"
By chance a relative had gone into their local Henderson office to replace a broken wireless phone and the staff announced "no reason to sell you one as Embarq is getting out of the wirless business they just haven't announced it yet" That was in early June 2008, to date there still has not been any announcement.
I decided this month to switch to Sprint PCS on a great package for two phones. For one solid week 7 full days Sprint, Embarq and many many phone calls from me attempted to port over my two cell phone numbers for the new service. One line did port fairly easy but the main cell number on the account never did. Sprint was on top of it, Embarq we found out after the 7th day of trying and getting the same request over and over cancelled my port without notifying me or Sprint they were doing so.
DO ANY OF YOU OUT THERE REALIZE every phone company charges a minimal fee per phone line for a portability cost. Sprint is .15 per month per line, Embarq would never tell me. This enables us to keep our numbers. I was told mine was a difficulity of porting Sprint to Sprint. Now wait I said I was with Embarq changing to Sprint, one would think if I wasn't changing companies porting a number should be easy.
Embarq never gave a reason for cancelling the port, never tried to thank us for any business we had with them over the last several years and promptly cancelled the last number with them. The customer service with Embarq is extremely bad, Sprint at least is trying. The FCC requires the portability from these big companies not only to help us the consumer but because we are paying for it monthly.
If this has happened to you file a complaint with the FCC even if there is no money involved. The last week has been a dark nightmare trying to convience customer service to do what they are being paid for nothing more and nothing less. They don't really care=-their phones work and I am sure every employee of Embarq easily got their cell phones ported over for the service.
Randy
boulder city, Nevada
U.S.A.
By chance a relative had gone into their local Henderson office to replace a broken wireless phone and the staff announced "no reason to sell you one as Embarq is getting out of the wirless business they just haven't announced it yet" That was in early June 2008, to date there still has not been any announcement.
I decided this month to switch to Sprint PCS on a great package for two phones. For one solid week 7 full days Sprint, Embarq and many many phone calls from me attempted to port over my two cell phone numbers for the new service. One line did port fairly easy but the main cell number on the account never did. Sprint was on top of it, Embarq we found out after the 7th day of trying and getting the same request over and over cancelled my port without notifying me or Sprint they were doing so.
DO ANY OF YOU OUT THERE REALIZE every phone company charges a minimal fee per phone line for a portability cost. Sprint is .15 per month per line, Embarq would never tell me. This enables us to keep our numbers. I was told mine was a difficulity of porting Sprint to Sprint. Now wait I said I was with Embarq changing to Sprint, one would think if I wasn't changing companies porting a number should be easy.
Embarq never gave a reason for cancelling the port, never tried to thank us for any business we had with them over the last several years and promptly cancelled the last number with them. The customer service with Embarq is extremely bad, Sprint at least is trying. The FCC requires the portability from these big companies not only to help us the consumer but because we are paying for it monthly.
If this has happened to you file a complaint with the FCC even if there is no money involved. The last week has been a dark nightmare trying to convience customer service to do what they are being paid for nothing more and nothing less. They don't really care=-their phones work and I am sure every employee of Embarq easily got their cell phones ported over for the service.
Randy
boulder city, Nevada
U.S.A.
1 Updates & Rebuttals
Embarq_jenny
Johnson City,Tennessee,
U.S.A.
Embarq would like to help you
#2UPDATE Employee
Fri, September 12, 2008
Hi- My name is Jenny and I work with the Embarq customer outreach team. I see that you were having trouble with porting your phone # over to Sprint. I am sorry for the delayed response to you about this, however I would like to help you with porting your number if you have not already taken care of this matter. If you would like for me to help you, you can email me at [email protected] Thank you and I hope to hear from you Jenny R. Embarq customer outreach team [email protected]
