Sharon
Alexandria,#2Consumer Suggestion
Thu, May 03, 2007
So Henri Guedj's offer of compensation was ONLY if you would remove the RipOff Report? And now he's being the little cry-baby? Nice. Sorry this leaves you in the lurch. However, smile a little knowing that this story will come up each and every time someone Googles Empire Moving Services. You will have a part in keeping their customers away, don't worry.
Lisa
Dallas,#3Author of original report
Thu, May 03, 2007
Once again Empire Moving has shown me how unprofessional they can be. We were contacted by a representative only after seeing our posting on ripoff.com. Which happened to then pop up when someone Google'd thier website. We spoke and came to an agreement of a minor compensation. I retracted my statement only because it finally seemed like they were interested in addressing the issue. So in good faith I wrote my retraction believing that they would finally follow through on thier promise and that they were extremely sincere in thier efforts. But yet again they have proven themselves to be unprofessional and untrustworthy. Empire has informed me that since the posting can't be removed that they will not be compensating us for any of our hardships. This decision to retract the offer of financial compensation came from their company President Henry. Their true colors have been shown once again and I remove any and all recommendations of using them. They have returned to the liars they were and really shouldn't have bothered contacting me in the first place. It was my fault for giving them a second chance. They will not get a third time to fool us. I think I will create a new website geared specifically towards steering people away from using them. I have contacted a consumer watch dog group and ANY one else who has experienced a bad move with Empire please contact me or please write a report on them. Don't let them get away with this.
Sharon
Alexandria,#4Consumer Suggestion
Tue, May 01, 2007
Thanks for the clarification. I hope your compensation comes soon, that they keep their promise to you. Please write when it does.
Lisa
Dallas,#5Author of original report
Sun, April 29, 2007
They fixed the situation by apologizing for what happened and have offered a small compensation. Now I haven't received anything as of yet but I trust that the company will do the right thing this time. As my update says I can't forget about what happened as they can't take it back but they have reached out to me and my husband and for that I give them respect. Now should they renig on thier promise then I would see them in a different light and take appropriate steps. For now I am giving them a second chance. Dallas, TX
Lisa
Dallas,#6Author of original report
Sun, April 29, 2007
They fixed the situation by apologizing for what happened and have offered a small compensation. Now I haven't received anything as of yet but I trust that the company will do the right thing this time. As my update says I can't forget about what happened as they can't take it back but they have reached out to me and my husband and for that I give them respect. Now should they renig on thier promise then I would see them in a different light and take appropriate steps. For now I am giving them a second chance. Dallas, TX
Lisa
Dallas,#7Author of original report
Sun, April 29, 2007
They fixed the situation by apologizing for what happened and have offered a small compensation. Now I haven't received anything as of yet but I trust that the company will do the right thing this time. As my update says I can't forget about what happened as they can't take it back but they have reached out to me and my husband and for that I give them respect. Now should they renig on thier promise then I would see them in a different light and take appropriate steps. For now I am giving them a second chance. Dallas, TX
Lisa
Dallas,#8Author of original report
Sun, April 29, 2007
They fixed the situation by apologizing for what happened and have offered a small compensation. Now I haven't received anything as of yet but I trust that the company will do the right thing this time. As my update says I can't forget about what happened as they can't take it back but they have reached out to me and my husband and for that I give them respect. Now should they renig on thier promise then I would see them in a different light and take appropriate steps. For now I am giving them a second chance. Dallas, TX
Sharon
Alexandria,#9Consumer Suggestion
Sun, April 29, 2007
What did Empire do to fix the problem?
Lisa
Dallas,#10Author of original report
Fri, April 27, 2007
Let me start by saying that Empire Moving Services really surprised my husband and I. A rep (Les) from the company called us and sincerely apologized for our entire experience with them. He informed me that the company takes complaints seriously and was deeply upset at what we experienced. We were nothing short of amazed that someone had finally taken responsibility and owned up to what had happened to us. I listened carefully as Les explained the miscommunication. And you know what I believe that the company is sorry for what transpired. Mow we cant take back what happened but the fact that the company has taken the necessary steps to prevent this from hapening again has shown me that they are now professionals. I want to retract my statement of saying they were the most unprofessional uncustomer friendly company we have ever dealt with. They have proven to us that they can rectify a problem and finally listed to what the customer was saying. For that I give them much respect as they have demonstrated themselves to be the professionals we were seeking. Thank you Les and Mike for taking ownership of the problem and fixing it.