My vehicle was booted in the Tuxedo Festival parking lot in Roswell Rd. On November 16th, 2014. I called Empire Parking Services to remove. They came out & I paid the $75 fee and received a receipt. My bank showed the charge. They couldn't get the front boot off, the lock was eitherbent or broken. They tried to get off but couldn't. So he said I need to get a mechanic to remove. I called Atlanta Police and they came out. Atl police said it would be a civil suit to persue. I was left with no way home and no vehicle after even paying!! I tried again on Sunday with help to remove the tire and break the lock. Nothing worked. I called Empire Parking Services again. They came out and still the lock wouldn't release. My mechanic wouldn't be able to pick up my vehicle until Monday. I called several numbers for EPS and asked if I could please leave the car in the lot until Monday, the person Brian said yes. When I called on Monday mid morning, Brian said it was towed by A-Towing at 7:00am!! The impound said it was going to cost me $135 plus per day fees AND that I owed Empire Parking Services $100!!! I already paid them and left the receipt in the front dashboard! I cant ever get a persons name of the owner at EPS to talk to. I get the answering service lady.