- Report: #940923
Complaint Review: Empire Parking Services - Atlanta Georgia
Reported By:
terpsrule -
Atlanta, Georgia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Empire Parking Services
Atlanta, GA 30315 Atlanta, 30315 Georgia, United States of America
Phone:
(404) 968-2369
Web:
www.EmpireParkingServices.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Empire Parking Services My car was booted before 6pm which violated the contract with the owner of lot Atlanta, Georgia
I provide a service for a resident of an apartment complex in the Virginia Highlands. I was unaware of any parking regulations or visitor parking. I was there for about 25 minutes and walked up to see that a boot had been placed on my car. The technician was unapologetic and not helpful at all when I asked him to help me reach a supervisor, etc. After arguing for several minutes, he received a phone call. I asked that if it was someone from his company (because I called the company and they were closed) could I speak with him. When I asked him if this was a counterpart or a "higher up," he lied and said "yes." (he later told someone the person was a counterpart.)
On that call, I was told that the only way to get the boot removed (besides paying $75) was to speak with the person who signed the service contract. For several more minutes I urged the tech to please acco#12mpany me to the leasing office. He finally relented. It was the person in the leasing office who advised that he could not boot before 6pm.
So I alerted her and him that he had indeed booted me before 6pm. He denied this and said that I had no proof that he had illegally booted me. I told him that he had no proof that he booted me after 6. I asked him what time his friend called. 6:01. At that time, I explained, he had already booted my car and we had already been discussing it so that he must have booted before 6. Again he exclaimed that I had no proof.
I guess he got tired of arguing with me and took the boot off. I thanked him and told him he was doing the right thing. He wouldn't utter a sound to me at this time. As I drove off, I realized that I DID have proof that he had booted me before 6. After arguing with him for several minutes, I made a call to his closed company at 5:55 and that call was logged in my phone. When I found him and brought that to his attention, his response was "Good for you!"
Not only did this person inappropriately boot my car, he was a rude, smug, arrogent, combative jerk! I plan on complaining to the apartment complex (property managers and above), this company, the BBB and anywhere else I can.
On that call, I was told that the only way to get the boot removed (besides paying $75) was to speak with the person who signed the service contract. For several more minutes I urged the tech to please acco#12mpany me to the leasing office. He finally relented. It was the person in the leasing office who advised that he could not boot before 6pm.
So I alerted her and him that he had indeed booted me before 6pm. He denied this and said that I had no proof that he had illegally booted me. I told him that he had no proof that he booted me after 6. I asked him what time his friend called. 6:01. At that time, I explained, he had already booted my car and we had already been discussing it so that he must have booted before 6. Again he exclaimed that I had no proof.
I guess he got tired of arguing with me and took the boot off. I thanked him and told him he was doing the right thing. He wouldn't utter a sound to me at this time. As I drove off, I realized that I DID have proof that he had booted me before 6. After arguing with him for several minutes, I made a call to his closed company at 5:55 and that call was logged in my phone. When I found him and brought that to his attention, his response was "Good for you!"
Not only did this person inappropriately boot my car, he was a rude, smug, arrogent, combative jerk! I plan on complaining to the apartment complex (property managers and above), this company, the BBB and anywhere else I can.
