- Report: #1307139
Complaint Review: Empire Today - Nationwide
Reported By:
RFelder -
Batesburg, South Carolina, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Empire Today
Nationwide, USA
Phone:
800 588-2300
Web:
N/A
Categories:
Business Rating:
(0)
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Empire Today poor quality of workmanship Charlotte North Carolina Nationwide
I have contacted Empire Today at least 6 times in regards to repairing my vinyl floor in my kitchen. On multiple occassions they have sent out the wrong person to make repairs. Just last week we had a schedhule repairmn come out to make repairs. Upon arriving the repairman enter my home and look at the problem, he then informed me he is not a vinyl repairman he only fix carpet problems. I then called Empire again to reschedule appointment for Friday. Friday comes and I recived a call from the repairman and tells me he can't come. I then calls Empire again and the customer tells me that therepairman would not be able to come but he would be there on Saturday morning.
Repairman calls and tells me he is on his way from Charlotte N.C and he would be at my residence at 11:00 am. After arriving at my residence the repairman came inside and took some photos with his phone camera and" stated that he would be sending to his boss". He told me that he would be gone for 20 minutes and would be to correct the vinyl floor problem. Two hours went by and sign of him returning. I gave him a call on his cellphone and left a voice message stating was he coming back today or next week. He never return my call, so I then call Empire customer service 2x's and they told me that they could not get in contact with him or the Columbia, SC office.
