- Report: #298935
Complaint Review: EMusic - Internet
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Author Confirmed
Why?
EMusic
emusic.com Internet, U.S.A.
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EMusic charged my card during a "free" music trial Internet
After seeing an ad in the Smithsonian Magazine for a free trial offer for eMusic, I thought I would give it a try. Within the first few moments of signing up for the "free" trial, I realized that my card had been charged $9.99.
I have sent multiple emails to the company to have that charge reversed (there is no phone number or address listed anywhere), but I have had no luck. When I've tried to cancel, I receive an automatic message that my account will be closed after my paid cycle ends.
I realized by going to eMusic's own message boards that others have experienced the same scam, and some have been charged more than I have.
To top it off, I never got any of my "free" downloads, either. The only thing that this site downloaded to my computer was a bunch of junk programs that I had to go in and manually delete.
I am extremely frustrated and hope that maybe my pain will save someone else from this experience. If you are considering signing up for a "free" trial... run away!!
Breoni
Topeka, Kansas
U.S.A.
I have sent multiple emails to the company to have that charge reversed (there is no phone number or address listed anywhere), but I have had no luck. When I've tried to cancel, I receive an automatic message that my account will be closed after my paid cycle ends.
I realized by going to eMusic's own message boards that others have experienced the same scam, and some have been charged more than I have.
To top it off, I never got any of my "free" downloads, either. The only thing that this site downloaded to my computer was a bunch of junk programs that I had to go in and manually delete.
I am extremely frustrated and hope that maybe my pain will save someone else from this experience. If you are considering signing up for a "free" trial... run away!!
Breoni
Topeka, Kansas
U.S.A.
1 Updates & Rebuttals
Essjaycee
Murfreesboro,Tennessee,
U.S.A.
Some info
#2Consumer Comment
Fri, January 11, 2008
here's some company contact info that helped get my issue resolved in a matter of hours. David Pakman- President & CEO email- [email protected] phone- 212.201.9210 fax- 212.201.9202 mobile- 917.597.1855 Company address- 535 fifth ave 3rd fl new york / ny / 10017 Stacy Mangual- Customer Service Lead email- [email protected]
