- Report: #887827
Complaint Review: eMusic - New York New York
Reported By:
reebisio -
Fitchburg, Wisconsin, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
eMusic
39 West 13th St. New York, 10011 New York, United States of America
Phone:
866-240-9271
Web:
www.emusic.com
Categories:
Business Rating:
(0)
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eMusic failed to refund membership - SCAM New York, New York
I used a 14-day trial membership that expired on May 4th, 2012 and offered 35 free downloads. If I cancelled before the 4th or used the downloads, then the trial membership would end. I used the downloads and then cancelled at 11:45pm.
They still charged me $11.99 even though I cancelled before the trial period ended. They said that my trial period ended at 4:56am pm May 4th.
How would I know that??? The confirmation email stated that the trial period ended on May 4th and did not specify a time or any other information. I figured the trial period ended at midnight on the 4th.
I contacted emusic and they refused to refund my money. They are truly SCAMMERS and don't care about their customers. The selection of music is not that great and their search engine is flawed. I found music searching by the title that did not appear when I searched by the artist.
They still charged me $11.99 even though I cancelled before the trial period ended. They said that my trial period ended at 4:56am pm May 4th.
How would I know that??? The confirmation email stated that the trial period ended on May 4th and did not specify a time or any other information. I figured the trial period ended at midnight on the 4th.
I contacted emusic and they refused to refund my money. They are truly SCAMMERS and don't care about their customers. The selection of music is not that great and their search engine is flawed. I found music searching by the title that did not appear when I searched by the artist.
