- Report: #1276121
Complaint Review: Encante - Santa Ana California
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Author Not Confirmed
Why?
Encante
Santa Ana, California, USA
Phone:
8552074447 855-207-4451
Web:
http://skincareanti-aging.com/category/encante-anti-aging-serum/
Categories:
Business Rating:
(0)
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Encante Encante Skin Serum & Eye Cream 14 day sample Santa Ana, CA California
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on Dec 4, I enrolled for the 14 day trial. I called the number I had after 12 days and told them I wanted to cancel. The gentleman was very nice and told me that if I kept the product until December 30 and wrote a review, that I would owe nothing and get to keep the product. Of course I agreed.
On 12/21, I was charged $99.01 from the company. When I called them they said they had no record of that conversation.
Then I learned that they use two different phone numbers for billing, and I had just called one.
Both products were delivered in the same address in one box. How is a person to know this. the phone numbers are very similar, ( 855-207-4451 and 855 207 4447 ) and unfortunately I did not check that I was billed twise.
The second operator I spoke to was not so kind as the first one, in fact he was rude and cold. Now I am out $99.01 for a product which does not do what was promised.
This was a credit/debit card backed by Mastercard
