- Report: #1461034
Complaint Review: Endurance Auto Warrenty - Northbrook Illinois
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Author Not Confirmed
Why?
Endurance Auto Warrenty
400 Skokie Blvd Northbrook, 60062 Illinois, United States
Phone:
224-246-8000 x4875
Web:
https://www.endurancewarranty.com
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Endurance Auto Warrenty Victor Naverette, Dave did not honor policy Northbrook Illinois
I purchased an extended warranty policy from Endurance Vehicle Protection. I was assured by the sales guy Dave that Endurance was the absolute best in the business not only from covering things that needed to be covered but also in servicing their customers. So I made the commitment and bought the policy.
My first use of the policy I had an issue. My air conditioner in my car died. My mechanic told me that there was a clutch inside the compressor that failed. Endurance sent an adjuster out to look at my Carr. The adjuster denied my claim. The reason he denied my claim was he said there was a freon leak and seals are not covered. But that has nothing to do with the clutch failure inside of the AC compressor. My mechanic said they are completely unrelated.
I called Endurance to complain. I spoke to Victor Navarrete a customer service person. I told Victor, and I was very direct, that I expected them to live up ti the terms of the policy. He tried to escalate the matter and a manager was suppose to call me back. The call never came. Victor offered to pay my next payment as a consolation and I told him I was not interested. He offered that solution a few more times and I had to tell him in no way was I interested in that and please do not offer it again, that it was not an acceptable solution. After I never heard from a manager I told Victor to cancel my policy and refund my money. My policy was never cancelled, emails to Victor went unreturned and my credit card was charged again. Do yourself a favor and avoid Endurance.
