- Report: #1241964
Complaint Review: Energy Plus -
Reported By:
AnonymousBoston -
Jamaica Plain, Massachusetts, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Energy Plus
USA
Web:
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Energy Plus Alternative electric supplier to be aware / wary of Philadelphia Pennsylvania
I originally signed up via an airline frequent flier miles promotion, for an alternative electric supplier to my regular electric company in Boston. The offer was miles plus low electric rates, better than my major Boston utility provided. When I happened to look after the introductory period, the rates two years ago were TRIPLE the local utility standard rates. When I called to investigate, they gave me a more competitive rate for six months, still not a hot deal. I made a note to check rates when it was time to renew or change. I called them, they stated that it takes 1-2 months for new supply rates to be billed by my utility and that therefore I could not change for another couple of months or pay a fine/fee for each remaining month in my "contract" to them for leaving.
When I asked for a better, longer-term rate, they hemmed and hawed, said they would need to pull the recorded conversation I had had 4-5 months before with them, and so forth. They passed me to a supervisor who stonewalled even better. So I found a much better rate for MA, switched, knowing that it would take 1-2 months and I would have no penalty. Beware of them.
The supervisor called back a week later, saying that he had pulled the audio of my original signup conversation, that I was liable for everything, had been told everything and that was that.
When I mentioned that I understood all of that but still felt they were not making the best marketing effort to be a nice company and bring in more business or repeat business, he said that the company had a quality assurance team that would review our new recorded conversation.
Somehow, he did not get the message. Don't call customers back to make them feel good and make them feel even worse than before. Really bad approach.
And by the way, they were fined heavily in CT, and even with new owners from a few years back, they are still anti-consumer and hiding behind legalisms.
