Complaint Review: Enterprise Car Rental - Whittier, CA

When I see someone posting that they were in a "mentally unhealthy state", stating they had been awake for 24 hours and currently still in a state of shock.  The last thing I want to hear about is them going to rent a car.

So let me take this as you using this as a "smoke screen" to try and justify why you should not have to pay it.

Because you see even though you claim you weren't mentally capable.  You were in good enough shape to allow the hospital staff to discharge you.  You were still sharp enough to get yourself from the hospital to the car rental location.  You were still sharp enough to contact the insurance company and know to go to Enterprise.   You were capable enough to know to decline their upgrades. It also seems as if you had no issue driving as you are still among the living.

You wonder why they couldn't tell you that your insurance company wouldn't cover the cost?  In all honesty while a majority of them won't.  There would be some that could, so unless they specifically talked to your company on your behalf personally there is no way they could make that statement.

You then continue to throw everything at it..including the kitchen sink and then say it was because you had never done something like this before?  Done something like what?  Rent a car?  Sign a contract? What?  Because you say you are a business owner..right?  So when as a business owner have you ever been told it is a good idea to sign something if you don't read AND understand the ramifications?  Oh yes, I know you will go back to your mental incompacity...but as it is shown that seems to be "selective" and only revolving around signing up for this insurance.

In the end did they take advantage of you...who knows.  But let me throw something out here.  Perhaps they did in fact actually explain everything including the costs, where it is this "unhealthy" mental state you were in that has blocked that entire interaction from your memory.  The kicker...if you try and claim you were in an "unhealthy mental state" you can't 100% sure claim that they didn't do this.  If you claim that you are 100% sure that they didn't...you can't claim you were in the unhealthy mental state because that would have most likely impared your memory.

Jim got smacked by the OP

Good Fun to see

You can call me a blame thrower all you want. Clearly I made a HUGE mistake. which I admitted in my original complaint. The real fact of the matter here though is NOT that I made a mistake but that I was played  and taken advantage of by a company who didn't give a s**t about anything except selling that insurance coverage when I was in a mentally unhealthy state.

You try going to a rental car company when you have never been taught how to handle it, have no idea how a service like that works, all while you are in shock, been awake for over 24 hours, and just got out of a serious head on collision car accident where I could have died, and spent the whole night in the emergency room.

I showed up to Enterprise less a few hours after the accident and was still in shock afterwards. I know I signed some dumb sh** but I feel that any company with half of a care about their customers or any respect for their fellow human would explain to customer,  especially in my state of mind, the situation and what is going on through the steps.

Why couldnt they just simply explain what they are having me sign and clearly tell me that the insurance company would not cover the sky high insurance payment they "sold" me???  What person with half a brain would opt for $700 or more a month insurance?? It was highway robbery plain and simple. Legal or not, I was treated unfairly and they took advantage of me when I was in a mentally unfit state to deal with something like legal paperwork...

(I am just glad I said no when they tried to get me into some upgraded luxury car that was a higher cost than the insurance company would have covered... I will at least give them points for explaining those extra charges in that particular situation  and saving me from that charge.  Didn't stop em from trying to sell it 3 more times after I said no though.)

... all these employees did was tell me hey you look like you had a hard night man!!! just check these boxes & Here and you can go home and sleep... am I dumb for checking the insurance box without reading everything in every possible word on a piece of paper???  Yes...and I partially blame myself for that..  but that doesn't justify the way I was "sold" that insurance... especially since they knew I already had auto insurance and was in a wreck that was not supposed to be my responsibility AT ALL ... They knew the whole time that I thought the insurance company of the responsible party was also responsible for paying for my car... they never mentioned when It was all said and done my bill would be higher than the responsible parties insurance company's bill.

Who knew after a wreck an insurance company wouldn't pay for your replacement vehicle 100%?

It may not be a "scam" but it is still way WRONG ... maybe I didn't wake up in a room missing a kidney... but I feel it was the equivalent of being drugged and raped by someone who only cared about getting theirs.

Mistakes were made on both ends,  if they weren't I wouldn't be writing this, but as a professional business owner myself, a good business is supposed to be about customer care and providing a needed service to the community.  Enterprise is definitely and clearly taking advantage of naïve customers in horrible states of mind after brutal car accidents.

And if it were 100% my fault there wouldn't be thousands of customer complaints about the same thing.  Enterprise needs to change their ways of training their employees to squeeze every last penny out of un expecting customers and conning their way into getting you to sign up for some unholy expensive double insurance... I swear I unknowingly checked the box 5 minutes AFTER I just told them I already have insurance   ...

If they had mentioned that this was going to cost me out of my own pocket I wouldn't have signed anything.

Since I was a kid I have always been under the impression that if you were not at fault in an auto accident, the insurance company of the party at fault pays for your rental... but when I called their insurance company to have them pay this nearly $700 insurance they told me that they don't cover that type of insurance that I apparently signed up for because most people already have their own car insurance and I should have just told them that when I as there.... (I did tell them that.. they somehow conned me into unknowingly signing up for theirs anyway)

Sure; as a music producer I could easily make contracts with blank initial markers and have some of my more inexperienced clients check their initials next to boxes telling me that they will give me all their royalties and rights to the songs they make... but while I am having them sign I am talking about record deals and how great they are and how you might get one someday and just casually say "sooo check here here and here and we can start recording."

but if I do that to and young up-and-coming artists who have never been in a recording studio before and who know nothing about the industry..  I would feel like a criminal and a terrible person.

but hey since "legally" I got them to check their initials on my document that robs them of their future I should totally steal all the rights to their songs right???

Your comment Jim, leads me to believe that you also run a shady business and would feel perfectly fine with taking advantage of naive and unexpecting consumers... just as long as you are legally protected by the paperwork that you conned your way into fooling them to sign....

How do you make your $ anyway Jim? Robbing change from the cups of homeless blind people? ... and let me guess; its the blind homeless guys fault cause he left his change cup next to him while he was sleeping.

Some people may be easy targets to take advantage of... just because that is the case doesn't mean you should.

 You can go on and on and on about just how terrible you think they are when the real issue can be summed up very easily and guess what, it all points to YOU! It was YOU who failed to read what you were signing BEFORE you signed it!!! Really...how much common sense does it take to come to the realization one should see what they are obligating themselves to before they obligate themselves to it???? It is all THAT simple!!!