Ruth
Bedford,#2Author of original report
Tue, April 02, 2013
Thank you for looking into this matter as I've been doing research on these types of vehicles and have found that we are not the only ones that have had issues with the bumpers. They are low to the ground and it looks like other people have had issues with having problems if they hit a dip on the road or a pot hole as the bumper very easily can scrape the road while driving. There appears to be a manufacturer's defect with this vehicle as the clips are not very strong. I found multiple complaints about this very vehicle when researching. Again, it appears this vehicle was already in a previous accident prior to us renting it.
Enterprise Rent-A-Car
St. Louis,#3UPDATE Employee
Wed, March 27, 2013
Thank you for bringing this to our attention. We would like to look into this further. Please email Care[at]Enterprise.com with your full name, the exact rental location and any other details. (Tatiana)
When emailing, please list reference # (130327-002476) the subject line.