- Report: #1335115
Complaint Review: Enterprise Rent-A-Car - Nationwide
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Enterprise Rent-A-Car
Nationwide, USA
Phone:
1-866-300-3238
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Enterprise Rent-A-Car Damage Claim Ripoff Anchorage Nationwide
I sent the following email 2 weeks ago to Enterprise's Damage Recovery Unit and I have not received any response. I feel that it is important for people to know the type of business that they are dealing with prior to using them. This email is in regard to a claim (# 09780985) made by Enterprise Rent-A-Car. I dispute this claim made against myself, George Welsted. I will provide details of my experience with Enterprise and reasons for my dispute in the following paragraphs.
I rented a car from the Enterprise location on Spenard Dr in Anchorage, Alaska on 9/20/16 (reservation # 2008320493). My check-in process went smoothly, for the most part. I waited for approximately 30 minutes while the Enterprise representative took my information and cleaned/washed a vehicle. I was told that I would receive a free upgrade to an SUV from a Full Size car as there were no other vehicles ready at that time. When the time came for me to take possession of the vehicle (2016 Ford Explorer), the vehicle was wet from its recent wash as it had not been dried. No damage was apparent from my inspection nor the attendant's inspection of the vehicle. I declined the various coverages offered by the attendant. I returned the vehicle to the same Enterprise location on Spenard Dr in Anchorage, Alaska on 9/21/16. Again my check-out process went smoothly. The process took approximately 10 minutes. I parked the vehicle around back of the building and I was told that was an acceptable place to park the vehicle. The attendant left me and my wife in the office portion of the building while the attendant went outside to "check out" the vehicle. The attendant returned a few minutes later to tell me that I was "all set." The attendant offered to print a receipt. I accepted, the receipt was handed to me and I left the Enterprise location, on foot, to my hotel.
On 9/30/16 (9 days after returning the vehicle) I received a voice message from Mike (at phone number 1-907-248-4496) from the Enterprise location on Spenard Dr in Anchorage, Alaska. The voice message stated that the vehicle was "checked in" and a rock chip was found in the driver's line of sight on windshield of the vehicle. The voice message also stated that the windshield would need to be replaced and requested that I call back to discuss the damage to the vehicle. I called the office back (at phone number 1-907-248-4488) at 7:07pm EST and had a 4 minute conversation with Mike. During this conversation I denied damaging the vehicle. Mike told me that the vehicle was recently driven by an Enterprise Representative to a local automotive shop for a routine oil change. Mike also told me the automotive shop noticed a chip in the windshield and notified the Enterprise office. Mike took some information from me and told me that I would be notified by Enterprise regarding this claim. On 9/30/16 I was charged $500 by "Enterprise Rent-A-Car Anchorage AK" on my Mastercard ending in ****. I was not notified that I would be charged nor did I consent to be charged. I received a letter from Enterprise on 10/11/16 requesting my insurance information to pay for this claim. This ends my experience thus far with Enterprise Rent-A-Car.
I reject this claim made against me. I returned the rented vehicle with no damage. I believe it is unreasonable to declare that I am responsible for the stated damage. I provided the following reasons for this statement: 1) The attendant checking in the vehicle noted no damage. 2) No employee of this Enterprise office noted any damage to this vehicle from 9/21/16 to 9/30/16. 3) The employee driving the vehicle to the automotive shop did not notice a "rock chip in the driver's line of sight." 4) It was clearly stated to me that the vehicle was driven after my return of the vehicle. Damage could have occurred to this vehicle at anytime after the vehicle was returned by me. This includes, but is not limited to: while the was parked at the Enterprise parking lot after 9/21/16, when the vehicle was presumably moved/washed and/or detailed, when the vehicle was driven to the automotive shop by an Enterprise Representative, or at the automotive shop itself. I expect this claim to be dropped immediately and the $500 returned to my credit card.
4 Updates & Rebuttals
Resolved in my favor
#2Author of original report
Wed, November 30, 2016
Enterprise Rent A Car has closed this claim. After calling the Anchorage office the $500 was returned to my credit card.
Enterprise Rent-A-Car
St. Louis,Missouri,
USA
Enterprise Cares
#3UPDATE Employee
Wed, November 30, 2016
George, this is great news. If you need our help to look into your refund, please send a detailed email to [email protected] with your contact telephone number, your claims, rental agreement or reservation numbers and any further information. List Reference Number 161102-003966 in the subject line. - Carol H.
Claim ,nearly, fully resolved
#4Author of original report
Thu, November 03, 2016
Enterprise sent me a letter stating that the claim made against me had been dropped "for customer service reasons." Currently, the $500 charge made by Enterprise has not been returned to my credit card. I am awaiting a response from Enterprise on this issue.
Enterprise Rent-A-Car
St. Louis,Missouri,
USA
Enterprise Cares
#5UPDATE Employee
Wed, November 02, 2016
George
We’ve noted your comments and we would like to have the opportunity to look into your concern for you. Please send us a detailed email to [email protected] include your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.
When emailing, please list Reference Number 161102-003966 in the subject line. We look forward to hearing from you.
Regards,
Carol H.
