- Report: #1405513
Complaint Review: ENTERPRISE RENTACAR - Tel Aviv
Reported By:
Michele -
Santa Monica, California, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
ENTERPRISE RENTACAR
20 Hahaskala Blvd Tel Aviv, 6789020 Israel
Web:
www.enterprise.com
Categories:
Business Rating:
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ENTERPRISE RENTACAR ELDAN TRANSPORTATION LTD/ISRAEL Enterprise rentacar false advertising, original insurance voucher $56.66: Arrive in Israel, rate changes to $338.69 Tel Aviv
I am currently on holiday in Israel with my elderly mother and three year old granddaughter. I made our reservation from the states and Eldon Transportation LTD, the Israel/Enterprise affiliate sent me my billed amount in an email.
The original rental voucher says that their mandatory Liability Damage Waiver will be $56.66.
When I arrive in Israel to pick up the vehicle, I was informed that someone made a mistake and the amount for the mandatory Liability Damage Waiver is $338.69. Add that to the optional Collision Damage Waiver of $169..34 (this price stayed the same by a few pennies) and you have a whopping total of $508.03.
This is truly a scam. When we landed and went to the counter we had two options; pay the outrageous rate that wasn't on the original voucher, or scramble around to figure out how we were going to get to our destination with my senior mom and three year old grandchild, luggage in tow. The third option wasn't viable; because the other car companies said that if I didn't place an advance reservation, I'd pay a lot more money.
Please beware when you rent from this company.
1 Updates & Rebuttals
Beware of Eldan/Enterprise rental company in Israel
#2Author of original report
Wed, October 25, 2017
Re: Enterprise Rentacar I percieve false advertising
Oct 25, 2017, 4:45 AM
The post with the logo Enterprise Cares is just another false ploy to seem like they are handling problems. They comment on complaints about Enterprise Rentacar. Since I last wrote I have not gotten any assistance from Israel Eldan/Enterprise regarding this issue, nor Enterprise USA. They have charged my card without speaking to me regarding this issue. I was going to attach the invoices so that the forum could see how Eldan/Enterprise was deceptive and used a bait and switch method to get my business, but I don't see how to do that here.
Now I will go to my bank, show the documentation and hopefully get the charges reversed until they rectify this issue. The saga continues
