- Report: #1393602
Complaint Review: EOS FITNESS IN GLENDALE AZ - Phoenix Internet
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Author Confirmed
Why?
EOS FITNESS IN GLENDALE AZ
940 E Mitchell Dr, apt A Phoenix, 85014 Internet, USA
Phone:
5015155000
Web:
Iclubonline.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Eos fitness, abc financial services Extorted money off my card on file Glendale Arizona
I could not afford to keep my membership because of financial hardship. I lost my home, car and my hubby was no longer working. I was charged three more times because my membership was not cancelled properly. It was unexpected and when I called customer care they could not refund my money for three charges on July 2, 2017 for $79.95, $25.00. $64.95 was pending on 08/07/17 and post 08/08/2017 leaving me and my kids forced to sleep on the streets. The same day I try to pay for a hotel it was declined due to abc financial unauthorized charge. It hurt so bad because I and my husband could not provide shelter or receive shelter for our family.
I called customer care at 1 800 897 6877 and the representative was not able to refund me anything. So I demanded yo speak to a supervisor Devon said he will investigate and review my account. My account was inactive but was not cancelled properly so he was only able to refund me $25.00. And tell me about another account I had cancelled at their downtown phoenix location. I was charged 3 more times for that account as well but it was cancelled in March of 2017. My account was inactive in May 6, 2017 but was unauthorized to be charged because of homelessness and insufficient funds. Yet they took my money with no cares to my situation or as a customer. My bill was due on the 27th of each month yet they charged it anytime they felt like. You guys are thieves and you know it!!!!
2 Updates & Rebuttals
Sharelle
phoenix,Arizona,
United States
My account number with. EOS
#2Author of original report
Thu, January 04, 2018
Responding to comment from Eos Rep on 11/22/2017. My home number is (((redacted)))
Stephanie
sherwood,Arkansas,
United States
ABC Financial Services
#3UPDATE Employee
Wed, November 22, 2017
Hello,
We regret to hear your recent experience with ABC Financial Services was not a satisfactory one. I would like the opportunity to review your account and see that proper action has been taken. We strive to address all consumer feedback, positive or negative, and make sure your situation was handled properly.
Unfortunately, I was not able to locate your membership with the information provided in this post. Please message me with either your 9 digit agreement number or the home phone number that is listed on your account so that I may look into this for you.
Customer Relationship Specialist
ABC Financial Services, Inc.
