- Report: #399183
Complaint Review: ESBI - Qwest - Los Angeles California
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ESBI - Qwest
12335 Santa Monica Blvd., Ste. 339 Los Angeles, 90025 California, U.S.A.
Phone:
866-726-4222
Web:
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ESBI - Qwest Unauthorized Billing to phone bill Los Angeles California
I was signed up with my authorization also. I just found it on my phone bill today. I had been charged for it last month also, but hadn't noticed the charges.
I contacted ESBI (AKA SBO-online) and talked to a MaryGrace Adulog, ext. #142251, at their support line in the Philippines. She said that she could only cancel my service. She told me that I had authorized their service by accepting an e-mail from Tag.com. She said that I had been sent an e-mail from them which I could use to cancel their service. I checked in my sent box and found that I had replied to their e-mail, I had forgotten about it. I told them then that I hadn't signed up for their service and wanted them to remove my name from their system. She said that they hadn't received the e-mail. I asked her how she knew that and she said that she didn't have a record of it. I still have the sent e-mail. I tried to talk to her supervisor, but she said that her supervisor was in a meeting. I have asked her to have someone call me in the next 4 hours to have the charges removed and refunded. I have not yet been called.
I then called Qwest. The representative told me that she has received a lot of calls about that company. All that she was able to do was to remove the current charges from my bill.
I would like to see a class action against ESBI and Quest both because Quest allows companies like this to bill without prior authorization.
Bob
Layton, Utah
U.S.A.
I contacted ESBI (AKA SBO-online) and talked to a MaryGrace Adulog, ext. #142251, at their support line in the Philippines. She said that she could only cancel my service. She told me that I had authorized their service by accepting an e-mail from Tag.com. She said that I had been sent an e-mail from them which I could use to cancel their service. I checked in my sent box and found that I had replied to their e-mail, I had forgotten about it. I told them then that I hadn't signed up for their service and wanted them to remove my name from their system. She said that they hadn't received the e-mail. I asked her how she knew that and she said that she didn't have a record of it. I still have the sent e-mail. I tried to talk to her supervisor, but she said that her supervisor was in a meeting. I have asked her to have someone call me in the next 4 hours to have the charges removed and refunded. I have not yet been called.
I then called Qwest. The representative told me that she has received a lot of calls about that company. All that she was able to do was to remove the current charges from my bill.
I would like to see a class action against ESBI and Quest both because Quest allows companies like this to bill without prior authorization.
Bob
Layton, Utah
U.S.A.
1 Updates & Rebuttals
Bdadams
Layton,Utah,
U.S.A.
ESBI - Qwest
#2Author of original report
Mon, December 08, 2008
In the beginning of my report, I was typing so fast that I mistyped. The first line should read "I was signed up without my authorization."
