- Report: #350725
Complaint Review: ESBI - Internet
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Author Confirmed
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ESBI
billview.com/esbi/ Internet, U.S.A.
Phone:
888-300-3724
Web:
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ESBI BEWARE of ESBI on your Phone Bill***!!! Internet
Hey VegasLarry,
I hope you post what happens when you call tomorrow. I just spent the last hour going over all of my Embarq bills online. I inititally was looking for a way to lower my bill, when I saw a charge of $13.70 a month from ESBI!! On my Embarq bill it states it's for Voice Mail ID Theft Service?!?! Of course I never signed up or authorized this, nor do I have a clue as to what it is!! I went back on my bills & I have been charged this amount for thirteen (13) months!!! It comes to a total of $178.10!!! Sigh, this makes me ill :( I will be calling Embarq tomorrow too.
I did try the 800 number for ESBI, it had some short message that had nothing to do with phones, then the line was totally silent so I thought maybe it was transferring my call so I waited about a minute, heard some clicks.. then of course the call was cut-off. No, I was NOT at all surprised. You're probably wondering how I let this go by so long without knowing. I opted sometime ago not to get paper bills from Embarq, and pay my bill online. Actually my daughter pays it and I reimburse her. She never looks at the bill, just trusts it's correct. Sine my DSL, and long distance calls are all included I never questioned it either until I got to looking today. I am outraged that a company as large as Embarq (formerly Sprint) would allow any company to add charges without checking with the customer first!!!
I will raise holy he!! tomorrow, and demand a full refund of ALL my monies!!! If they don't agree, I will report this issue to the FCC, BBB, and anyone else I can think of that may have an interest!!! I am NOT a happy camper to say the least!!! I too will post after my call to Embarq tomorrow and update everyone as to my success... hopefully :)
Jeannie
Zellwood, Florida
U.S.A.
I hope you post what happens when you call tomorrow. I just spent the last hour going over all of my Embarq bills online. I inititally was looking for a way to lower my bill, when I saw a charge of $13.70 a month from ESBI!! On my Embarq bill it states it's for Voice Mail ID Theft Service?!?! Of course I never signed up or authorized this, nor do I have a clue as to what it is!! I went back on my bills & I have been charged this amount for thirteen (13) months!!! It comes to a total of $178.10!!! Sigh, this makes me ill :( I will be calling Embarq tomorrow too.
I did try the 800 number for ESBI, it had some short message that had nothing to do with phones, then the line was totally silent so I thought maybe it was transferring my call so I waited about a minute, heard some clicks.. then of course the call was cut-off. No, I was NOT at all surprised. You're probably wondering how I let this go by so long without knowing. I opted sometime ago not to get paper bills from Embarq, and pay my bill online. Actually my daughter pays it and I reimburse her. She never looks at the bill, just trusts it's correct. Sine my DSL, and long distance calls are all included I never questioned it either until I got to looking today. I am outraged that a company as large as Embarq (formerly Sprint) would allow any company to add charges without checking with the customer first!!!
I will raise holy he!! tomorrow, and demand a full refund of ALL my monies!!! If they don't agree, I will report this issue to the FCC, BBB, and anyone else I can think of that may have an interest!!! I am NOT a happy camper to say the least!!! I too will post after my call to Embarq tomorrow and update everyone as to my success... hopefully :)
Jeannie
Zellwood, Florida
U.S.A.
1 Updates & Rebuttals
Embarq_jenny
Johnson City,Tennessee,
U.S.A.
re: ESBI BEWARE of ESBI on your Phone Bill***!!! Internet ESBI
#2UPDATE Employee
Tue, July 15, 2008
Hi Jeannie- My name is Jenny and I work with Embarq online support team. I saw that you were having issues with getting the ESBI charges off your bill. If you would like we can place a block on your line free of charge that will prevent 3rd party companies from billing on your Embarq bill. You can email me anytime at [email protected] and I will be happy to place that block on the line for you. I hope this is helpful for you and let me know if you need anything else. Thanks Jenny R. Embarq online support team [email protected] www.embarq.com/freetv
