- Report: #119902
Complaint Review: ESBI - Internet
-
Author Confirmed
Why?
ESBI
ESBI.com - [email protected] Internet, U.S.A.
Phone:
800-460-0078
Web:
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Business Rating:
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ESBI - Voivemail MN scam put an unauthorized voicemail service on my phone bill Internet
On November, 24, 2004, I recieved a service on my phone bill from ESBI called "Voicemail MN". They charged me $16.30. It was apparently added on October 30, 2004 via the internet. I did not authorize this service to be put on my phone!
I was not on the internet on the 30th or anywhere near a computer. I also have a cell phone that has voicemail with it so why would I want one on my home phone that I only use to access the net. I do not even have an anwering machine because I feel if the call is important, they will call back! All other calls from people I know go to my cell!
I called the #800 the was printed on the bill. The customer service rep said that she needed proof of who I am and wanted me to send her my phone bill. Funny, if they put it on my bill, then they surely know who I am! Yet, she could not or would not tell me who "they" were.
She emailed me proof that I asked for this service via email however, the files she sent were empty. She is waiting for me to prove who I am... then maybe they will remove it?!?!? I will not pay for this unauthorized service and I am somewhat annoyed with phone company for allowing this to happen. Especially in this day and age of top security.
I called phone company. They did not know who this is and said that they could not drop the charges or take the service off even though I did not authorize them to put it on in the first place! Yet, this company is using the phone company bill as a vehicle for their ripoff/scam!!!
Sharon
Lancaster, Pennsylvania
U.S.A.
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
I was not on the internet on the 30th or anywhere near a computer. I also have a cell phone that has voicemail with it so why would I want one on my home phone that I only use to access the net. I do not even have an anwering machine because I feel if the call is important, they will call back! All other calls from people I know go to my cell!
I called the #800 the was printed on the bill. The customer service rep said that she needed proof of who I am and wanted me to send her my phone bill. Funny, if they put it on my bill, then they surely know who I am! Yet, she could not or would not tell me who "they" were.
She emailed me proof that I asked for this service via email however, the files she sent were empty. She is waiting for me to prove who I am... then maybe they will remove it?!?!? I will not pay for this unauthorized service and I am somewhat annoyed with phone company for allowing this to happen. Especially in this day and age of top security.
I called phone company. They did not know who this is and said that they could not drop the charges or take the service off even though I did not authorize them to put it on in the first place! Yet, this company is using the phone company bill as a vehicle for their ripoff/scam!!!
Sharon
Lancaster, Pennsylvania
U.S.A.
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
