- Report: #26390
Complaint Review: ESP Energy - Racine Wisconsin
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Author Not Confirmed
Why?
ESP Energy
1615 Newberry Racine, 53402 Wisconsin, U.S.A.
Phone:
262-681-9288
Web:
N/A
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Business Rating:
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ESP Energy ripoff - overcharges for shipping that is not needed, poor customer service Racine Wisconsin
I ordered an air booster fan and I was needing it immediately. I ordered the fan from ESP Energy on their web site. Their price was reasonable and I called them on the phone to see if next day service by 10:00 am was correct.
Their customer service departnment told me it was correct. I went ahead and ordered the fan ($39.99) with next day shipping (27.19). When looking at their web site, you are unable to tell where the products are shipping from. My package arrived the next day at 3:30 pm.
When I called about the late delivery, their customer service said it was my fault because of where I live. Their shipping location and my delivery address were close enough that I could have had the package by 3:30 next day had I chosen ground service for $6.00. I asked for ESP Energy to pay for half the shipping ($13.60)because it was not delivered by 10:00am as promised.
They still refuse saying that it is my fault because of where I live in a rural area. I order hundreds of products online per year and this is one company I will NEVER do business with again. They are concerned about the sale but have no backbone to support their operations. BEWARE!!!
Justin
Deshler, Nebraska
Their customer service departnment told me it was correct. I went ahead and ordered the fan ($39.99) with next day shipping (27.19). When looking at their web site, you are unable to tell where the products are shipping from. My package arrived the next day at 3:30 pm.
When I called about the late delivery, their customer service said it was my fault because of where I live. Their shipping location and my delivery address were close enough that I could have had the package by 3:30 next day had I chosen ground service for $6.00. I asked for ESP Energy to pay for half the shipping ($13.60)because it was not delivered by 10:00am as promised.
They still refuse saying that it is my fault because of where I live in a rural area. I order hundreds of products online per year and this is one company I will NEVER do business with again. They are concerned about the sale but have no backbone to support their operations. BEWARE!!!
Justin
Deshler, Nebraska
