- Report: #1225664
Complaint Review: ESPECIALLY YOURS - Internet
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Author Confirmed
Why?
ESPECIALLY YOURS
02303 Internet, USA
Phone:
8007486910
Web:
www.especiallyyours.com
Categories:
Business Rating:
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ESPECIALLY YOURS ESPECIALLY YOURS REFUSES TO PAY FOR RETURN SHIPPING FO DEFECTIVE GARMENT South Easton Massachusetts
I ordered two items from Especially Yours . . . the firs item was a human hair wig, the second item was teal and white country club dress.
When I did not receive the wig I called and they advised me that the wig was no longer in stock and the charge had been removed from my credit card. Two days later I received an email that said "oops, we made a mistake your wig is in stock so reorder, which I did.
I received the dress which included a jacket. The dress was fine but when I tried on the dress the jacket had a construction defect. The left sleeve was not attached correctly and made it difficult to get the arm in the sleeve. I called Especially Yours and asked them to pay for the return shipping since the dress was defective. I was advised by three supervisors that they would not pay for shipping in advance . . . rather I would have to send the dress back and they would inspect ir and determine if the dress is defective then refund the shipping. I told them they should refund the original shipping and the return shipping since they sent a defective product.
I do all of my shopping online and this is the only company that does this. I believe it is because their primary customers are African-American women. I told them to cancel my wig order, cancel my magazines and I am done with them.
